MEMBER SERVICES ADVOCATE - 72000000 1

State of Florida • FL

87d • $35,361

About The Position

As a Member Services Advocate in the Division of Retirement, you will engage with members of the Florida Retirement System (FRS), addressing their concerns and providing solutions. Your role will involve interacting with members via phone, chat, or email, requiring strong problem-solving skills. You will research complex retirement benefit issues across multiple databases and assist members with estimating benefits, utilizing the FRS website, applying for benefits, and understanding termination requirements. Additionally, you will verify benefit payments and request duplicates for lost or mis-delivered checks.

Requirements

• Two years of professional experience in insurance, retirement, social security, administration, call center, customer service, fiscal work, statistics, or personnel.
• Postsecondary education may substitute for years of experience on a year-for-year basis.
• Strong communication skills, both written and verbal.
• Ability to work independently and in a team environment.
• Basic math skills.
• Ability to research information quickly and apply relevant laws and policies.

Nice To Haves

• Experience in a customer service role.
• Familiarity with retirement laws and regulations.
• Experience in a call center environment.

Responsibilities

• Engage with FRS members to address their concerns and provide solutions.
• Research complex issues related to retirement benefits across multiple databases.
• Assist members in estimating retirement benefits.
• Guide members on how to access and utilize features of the FRS website.
• Help members apply for benefits through the FRS and Retiree Health Insurance Subsidy.
• Verify if benefit payments have been cashed and request duplicate checks for lost or mis-delivered payments.

Benefits

• Comprehensive health coverage.
• Robust retirement options.
• Tuition waiver program for further education.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees