PT Member Service Specialist - Appleway

ICCU•Coeur dAlene, ID

1d•Onsite

About The Position

ICCU is seeking a Member Service Specialist (MSS) to guide members and solve puzzles, maintaining a positive attitude. The mission of ICCU is to help members achieve financial success. As an MSS, you will be the first point of contact for members at one of the branches. ICCU, established in 1940, aims to help members achieve financial success and fosters a supportive work culture. It has been recognized as a Best Place to Work in Idaho and a top financially performing credit union in the nation by S&P Global Market Intelligence. ICCU is a talent-based organization committed to diversity and equal opportunity.

Requirements

A High School Diploma or GED.
Good communication and interpersonal skills.
The ability to use a calculator and handle cash efficiently and accurately.
The ability to learn a variety of channels and systems.
The ability to maintain confidentiality of Credit Union records.
Must be eligible for membership at ICCU to obtain employment.

Nice To Haves

Knowledge of the Financial Industry.
Prior Experience in a Customer Service role.

Responsibilities

Ensuring member satisfaction through courteous, accurate, and efficient service.
Providing general information to members about our Credit Union Services.
Referring members to products and services that will assist them in achieving financial success.
Learning a variety of channels and systems to perform member transactions.
Utilizing resources to resolve member concerns on the first contact.
Informing your manager of member needs regarding our products and services.
Demonstrating our core values of Honesty and Integrity, Respect and Dignity, Growth and Performance, and Improvement and Accountability in your behavior at work.