Member Service Specialist-7763

YouFit•Miami, FL

30d•Onsite

About The Position

As a Member Service Specialist (MSS) at YouFit Gyms, your role is to create an outstanding experience for every member and guest. You are the first point of contact, setting the tone with a welcoming attitude and top-tier customer service. Your primary focus is engaging with members, answering their questions, and ensuring smooth check-ins and transactions. In addition to assisting with memberships, you play a key role in supporting retention efforts and ensuring gym policies are upheld. Your ability to build strong connections and maintain a positive environment makes you an essential part of the YouFit team.

Requirements

Must be at least 18 years of age.
Proficient in reading, speaking, and writing in English. Fluency in multiple languages is favored.
Availability to work flexible hours, including mornings, evenings, weekends, and holidays as needed.
Strong customer service skills with the ability to engage positively with members, guests, and prospects.
Ability to multitask and stay organized in a fast-paced environment.
Basic proficiency in handling transactions, balancing a cash drawer, and following cash-handling procedures.
Ability to enforce gym policies professionally and resolve member concerns effectively.
Basic computer skills for processing check-ins, updating accounts, and managing member interactions.
A team-oriented mindset with a proactive approach to problem-solving and service excellence.

Responsibilities

Deliver exceptional customer service by greeting members, guests, and prospects warmly to create a welcoming environment.
Manage member check-ins by ensuring smooth entry, verifying account status, and addressing any alerts.
Answer phone calls and assist members by providing accurate information, assisting with inquiries, and directing calls as needed.
Handle account management and billing by assisting members with account updates, payment processing, and past-due balances.
Support retention efforts by engaging with members considering cancellations and offering solutions to retain them.
Process transactions and manage the cash drawer by handling retail purchases, guest passes, and payments while maintaining cash-handling accuracy.
Enforce gym policies and maintain standards by ensuring a safe and respectful environment by upholding club rules and guidelines.
Perform opening and closing duties by following established procedures to prepare the facility for members.
Assist with gym cleanliness by helping maintain a clean and organized front desk and facility as needed.
Create an engaging gym experience by welcoming prospects, understanding their fitness needs, introducing them to the facility, and guiding them through the membership options.