Member Service Specialist

Towne Family of Companies • Moyock, NC

1d

About The Position

TowneBank has a culture that: Has a commitment to exquisite service for our members that will lead to our ability to create a reasonable rate of return for our shareholders, a bright future for our dedicated bankers, and a leadership role for our bank in promoting the social, cultural, and economic well-being of our community. As a hometown bank, our family members, directors and employees are active volunteers, serving on numerous boards and donating their time and talents to local organizations. As a Member Service Specialist, you may look forward to: Opening new accounts and performing maintenance on existing accounts. Interviewing members to obtain information and matching members’ needs to bank products. Accurately gathering data, completing written documentation, and inputting information into the bank’s computer system. Completing appropriate transaction tickets and taking them to the teller line for processing. Promoting TowneBank as well as all related bank products. Providing exquisite member service to members in person and on the phone. Following the bank’s security guidelines on a daily basis. Other duties as assigned, such as ordering supplies, reconciling accounts, and assisting with audits. Obeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA).

Requirements

• Has at least 1 year of banking experience (with a single employer) working on the sales and service platform in a branch environment providing in-person exquisite member service.
• Is able to learn and retain new product information and promote benefits to members.
• Has a strong work ethic and is highly motivated to deliver financial services and solutions with only the highest ethical standards.
• Has the ability to interact professionally with members on the phone, in-person and via written and email correspondence.
• Has experience resolving member issues in a positive, professional manner through active listening and through the delivery of exquisite service.
• Can multi-task on a daily basis and can learn new processes effectively.

Nice To Haves

• An Associates or Bachelor’s degree, or equivalent work experience in a large commercial bank branch.

Responsibilities

• Opening new accounts and performing maintenance on existing accounts.
• Interviewing members to obtain information and matching members’ needs to bank products.
• Accurately gathering data, completing written documentation, and inputting information into the bank’s computer system.
• Completing appropriate transaction tickets and taking them to the teller line for processing.
• Promoting TowneBank as well as all related bank products.
• Providing exquisite member service to members in person and on the phone.
• Following the bank’s security guidelines on a daily basis.
• Other duties as assigned, such as ordering supplies, reconciling accounts, and assisting with audits.
• Obeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree