Member Service Specialist/Member Service Representative

Towne Bank-posted about 1 month ago
Full-time • Entry Level
Midlothian, VA
1,001-5,000 employees
Credit Intermediation and Related Activities
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TowneBank is a relationship and friendship driven local bank focused on basic human values that will serve to create a warm sense of belonging and financial well-being among our family of members. We are seeking a MSR/MSS that welcomes members to TowneBank and accurately handles requested transactions in a timely manner, performs a variety of teller, settlement and operational functions to keep the teller line running smoothly. MSR/MSS will also be trained to fill in and work on the sales and service platform assisting members with new accounts and a variety of member issues in order to provide an exquisite banking experience for our members.

  • Handling monetary transactions for members and enters them in the Bank's software programs and provides receipts
  • Verifying checks and cash and examining documents for essential elements.
  • Reviewing & providing system overrides on other tellers' transactions, when needed.
  • Following the Bank's security guidelines on a daily basis
  • Staying abreast of the Bank's check cashing policies and procedures and Federal Laws to verify checks and cash and examine documents for essential elements
  • Reviewing member accounts to make appropriate decisions regarding the requested transaction
  • Accurately keeping cash drawer in balance on a daily basis
  • Promoting TowneBank and its products and services
  • Providing exquisite service to members in person, on the phone or by email
  • Displaying a professional appearance and behavior
  • Becoming cross-trained on the bank's products, services and related procedures to assist on the platform as a Member Service Specialist as needed (See duties below)
  • Performing other duties such as balancing the cash dispenser, settling the ATM, ordering supplies, settling internal bank accounts, balancing the branch, etc.
  • Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
  • Other duties as assigned.
  • Opening new accounts and performs maintenance on existing accounts
  • Interviewing members to obtain information and matches members' needs to bank products
  • Gathering data, accurately completes written documentation and inputs information into the bank's computer system
  • Completing appropriate transaction tickets and takes them to the teller line for processing
  • Promoting TowneBank as well as all related bank products
  • Providing assistance to members in person and on the phone
  • At least one year of bank teller experience with a single employer and/or experience on the sales and service platform
  • Proven ability to give our members excellent service in person, on the phone, and by email
  • At least one year of work experience using basic computer skills including Outlook, Excel, Word and Bank software programs
  • Flexibility to learn and grow as new systems or processes emerge
  • Ability to keep cash drawer in balance on a daily basis
  • Ability to accurately process monetary transactions in a timely fashion
  • Ability to work as an integral and reliable team player
  • Ability to be punctual and dependable, keeping unplanned absences to a minimum
  • Ability to listen well and resolve member issues in a positive manner
  • Able to multi-task on a daily basis
  • Able to learn new product information and promote benefits to members
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