Member Service Specialist/Member Service Representative

Towne Family of Companies•Suffolk, VA

11d

About The Position

TowneBank is a relationship and friendship driven local bank focused on basic human values that will serve to create a warm sense of belonging and financial well-being among our family of members. We are seeking a MSR/MSS that welcomes members to TowneBank and accurately handles requested transactions in a timely manner, performs a variety of teller, settlement and operational functions to keep the teller line running smoothly. MSR/MSS will also be trained to fill in and work on the sales and service platform assisting members with new accounts and a variety of member issues in order to provide an exquisite banking experience for our members. Essential Responsibilities: Member Service Representative: Handling monetary transactions for members and enters them in the Bank’s software programs and provides receipts Verifying checks and cash and examining documents for essential elements. Reviewing & providing system overrides on other tellers’ transactions, when needed. Following the Bank’s security guidelines on a daily basis Staying abreast of the Bank’s check cashing policies and procedures and Federal Laws to verify checks and cash and examine documents for essential elements Reviewing member accounts to make appropriate decisions regarding the requested transaction Accurately keeping cash drawer in balance on a daily basis Promoting TowneBank and its products and services Providing exquisite service to members in person, on the phone or by email Displaying a professional appearance and behavior Becoming cross-trained on the bank’s products, services and related procedures to assist on the platform as a Member Service Specialist as needed (See duties below) Performing other duties such as balancing the cash dispenser, settling the ATM, ordering supplies, settling internal bank accounts, balancing the branch, etc. Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA). Other duties as assigned. Member Service Specialist: Opening new accounts and performs maintenance on existing accounts Interviewing members to obtain information and matches members’ needs to bank products Gathering data, accurately completes written documentation and inputs information into the bank’s computer system Completing appropriate transaction tickets and takes them to the teller line for processing Promoting TowneBank as well as all related bank products Providing assistance to members in person and on the phone

Requirements

At least one year of bank teller experience with a single employer and/or experience on the sales and service platform
Proven ability to give our members excellent service in person, on the phone, and by email
At least one year of work experience using basic computer skills including Outlook, Excel, Word and Bank software programs
Flexibility to learn and grow as new systems or processes emerge
Ability to keep cash drawer in balance on a daily basis
Ability to accurately process monetary transactions in a timely fashion
Ability to work as an integral and reliable team player
Ability to be punctual and dependable, keeping unplanned absences to a minimum
Ability to listen well and resolve member issues in a positive manner
Able to multi-task on a daily basis
Able to learn new product information and promote benefits to members

Responsibilities

Handling monetary transactions for members and enters them in the Bank’s software programs and provides receipts
Verifying checks and cash and examining documents for essential elements.
Reviewing & providing system overrides on other tellers’ transactions, when needed.
Following the Bank’s security guidelines on a daily basis
Staying abreast of the Bank’s check cashing policies and procedures and Federal Laws to verify checks and cash and examine documents for essential elements
Reviewing member accounts to make appropriate decisions regarding the requested transaction
Accurately keeping cash drawer in balance on a daily basis
Promoting TowneBank and its products and services
Providing exquisite service to members in person, on the phone or by email
Displaying a professional appearance and behavior
Becoming cross-trained on the bank’s products, services and related procedures to assist on the platform as a Member Service Specialist as needed
Performing other duties such as balancing the cash dispenser, settling the ATM, ordering supplies, settling internal bank accounts, balancing the branch, etc.
Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
Opening new accounts and performs maintenance on existing accounts
Interviewing members to obtain information and matches members’ needs to bank products
Gathering data, accurately completes written documentation and inputs information into the bank’s computer system
Completing appropriate transaction tickets and takes them to the teller line for processing
Promoting TowneBank as well as all related bank products
Providing assistance to members in person and on the phone