Member Service Specialist (Floating) (Teller/Personal Banker)

NuMark Credit Union • Earlville, IL

18h • $19 - $20 • Onsite

About The Position

Are you passionate about making a difference in your community, helping individuals reach their financial goals? Are you sales-driven with a desire to provide top-notch customer service while earning limitless monetary incentives for your hard work? As a Member Service Specialist, you will represent the heart of NuMark Credit Union by offering products and services that meet our member's (customer's) financial needs. You will effectively build relationships and become a trusted partner in making dreams a reality. Please note the schedule for this position is Monday-Saturday. This position requires availability for Saturday. The Credit Union is always closed on Sundays, but employees are required to work Monday-Saturday with one day off during the week. This position is floating, meaning that the employee will be expected to work between our Earlville, Paw Paw, and Sublette branches. Earlville will be the "home" branch. The employee will be reimbursed for any extra mileage due to floating. More about Us: NuMark's mission is to enrich the financial lives of our members. We offer a full menu of financial services from mortgage and auto loans to free checking accounts and business services. NuMark Credit Union is dedicated to putting our members first, treating them like family and helping them do more with their money. We help members get to their fantastic future faster. At NuMark Credit Union, we recognize how vital our team is to the success of our organization. We believe that investing in the wellness and professional development of our people should be at the forefront of how we operate. Our focus is on making employees feel valued and supported because we know a strong team and positive culture is what gives us a competitive advantage in the markets that we serve. Take a look at our core values that dictate how we treat members and each other: Passionate - We are dedicated to exceeding expectations and are passionate, open-minded, and committed to serving members and their families on their lifelong financial journeys. Accountable - We take ownership of our responsibility to act in the best interests of our members and treat everyone with respect. Collaborative - We work together to provide exceptional service to our members, communities, and each other. We believe in the power of teamwork to achieve a common goal. Knowledgeable - We believe knowledge is power and that it should be freely shared with our members, communities, and employees. Member Centric - NuMark members are the foundation of who we are. Our members and our team are made up of diverse backgrounds. This allows us to be an inclusive organization where we can proudly serve everyone.

Requirements

• Ability to effectively upsell and cross-sell products and services.
• Desire to develop sales skills.
• Desire for continual professional development.
• Effective communication skills.
• High school diploma.
• Cash handling experience.
• Willingness and ability to substitute at other local branches if necessary.

Responsibilities

• Build member relationships by providing exceptional service and using open-ended questions to determine where they are in their financial life-cycle.
• With full knowledge of NuMark products, achieve sales goals by understanding member situations/aspirations, offer products to meet needs, and continually strive to exceed member expectations.
• Open various types of accounts and communicate with other departments to cross-sell products, such as loans, credit cards, deposit accounts and electronic services
• Accurately handle cash and non-cash transactions and balance cash drawers.
• Ensure confidentiality of member information in every situation.
• Routinely maintain accounts according to member requests.

Benefits

• Full Time Employees can choose between several plans from Blue Cross Blue Shield (HMO, Options or PPO), Dental, Vision, 3 weeks of Paid Time Off, Paid Holidays Off, Company Lunches and Parties, Birthday Holidays, Life Insurance (Company Paid), Short and Long Term Disability (Company Reimbursed), 401(k) Savings Plan with Company Match & Profit Sharing, Flex Spending Account, Accident Insurance Plans, Education Reimbursement for Bachelor or Master's Degrees, Employee Assistance Program, Paid Community Volunteer Time, and Career Advancement Opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED