Member Service Specialist (Chinese speaking)

Astiva Health • Westminster, CA

268d

About The Position

The Member Service Specialist is responsible for answering telephonic inquiries from current and potential members and providers regarding Medicare Advantage benefits, eligibility, enrollment, claims, referral, prior authorizations, appeals & grievances and other related concerns. Our Member Service Specialists ensure customer satisfaction by providing excellent customer service, displaying a desire to help and maintaining a professional demeanor. Member Service Specialists will be expected to maintain quality and performance standards. Must be bilingual in Chinese and English. Able to work in our Corporate office located in Orange, CA.

Requirements

• Bilingual in Chinese and English.
• Ability to work in the Corporate office located in Orange, CA.

Responsibilities

• Answer telephonic inquiries from current and potential members and providers regarding Medicare Advantage benefits.
• Assist with eligibility, enrollment, claims, referral, prior authorizations, appeals & grievances.
• Ensure customer satisfaction by providing excellent customer service.
• Display a desire to help and maintain a professional demeanor.
• Maintain quality and performance standards.

What This Job Offers

• Industry: Insurance Carriers and Related Activities
• Number of Employees: 11-50 employees