Member Service Representative

OUCU Financial • Lancaster, OH

358d • $17

About The Position

Do you want to make a positive difference in the lives of OUCU Financial's members and the local communities? Apply for the Member Service Representative position today! The Member Service Representatives will be the face of OUCU Financial in our newest branch! Our Lancaster branch will be open on North Memorial Drive in early 2025. The Member Service Representatives will help introduce OUCU Financial to the local community by providing excellent member service and explaining the benefits of being a member of the credit union. Member Service Representatives at OUCU Financial are the focal point of the Credit Union's member relationships. You will meet with members and potential members to discuss our different account options, loans, savings products, and account maintenance. Growing relationships and connecting members with the best products and services to meet their needs is what we do! At OUCU Financial, we believe that our employees make the difference. We recognize, appreciate, and empower our most valued assets - our employees! We offer an enthusiastic, team-oriented environment with unlimited growth opportunities. In addition, at OUCU, you will find a competitive compensation package, comprehensive training programs, an outstanding benefits package with an incredibly generous 401(k) retirement plan, and multiple volunteer opportunities to help our communities. The pay for this position starts at $17.65 per hour, with relevant education and experience considered in determining the starting pay rate. This position also earns incentive monthly, and we do not put any cap on the amount of incentive that can be earned.

Requirements

• Associate's degree or equivalent education and experience.
• Experience in sales and customer service.
• Experience in financial services preferred.
• Excellent verbal communications, grammar, and interpersonal skills as well as above average listening skills to determine member needs and take appropriate action.
• Professional appearance and demeanor and able to work and communicate well with employees and members, without close supervision.
• Ability to maintain a positive attitude and contribute to a team environment.
• Resume and cover letter required.

Responsibilities

• Assists members with opening new accounts and provides guidance on account features and benefits.
• Identifies all products and services needed by the member, including consumer loans, mortgage and home equity products, deposit and saving products, and financial planning services.
• Recommends and cross-sells other products and services to meet members' financial needs.
• Assists members with account maintenance such as access to services, account discrepancies, and adding or reducing service features.
• Responds to member inquiries and resolves any issues or concerns.

Benefits

• Multiple medical plan options, dental and vision insurance, OUCU pays 80%
• Employer paid long-term disability insurance, life insurance, and dependent life insurance
• Paid vacation, sick, and personal time off. Vacation time increases based on years of service
• Generous 401(k) retirement plan
• 11 paid holidays per year
• Paid time for volunteer opportunities to help our communities
• Educational Reimbursement
• Annual stipends to purchase logo wear
• Free dividend checking and wires, Half off tax preparation fees
• Free premium subscription to the Calm.com app with the ability to add dependents

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Associate degree
• Number of Employees: 11-50 employees