Member Service Representative

Corning Federal Credit Union•Wilmington, NC

70d•Onsite

About The Position

Corning Credit Union is seeking full-time Member Service Representatives to join our team in the Wilmington, NC market. Corning Credit Union (CCU) is one of the leading credit unions in the nation with $2.4 billion in assets and more than 160,000 members worldwide. Headquartered in Corning, NY, we also have facilities in Wilmington, NC, Myrtle Beach, SC, and Franklin County, PA. We exist solely to serve our members. We're committed to helping our members prosper by being a trusted advisor for financial services. We are also committed to fostering a strong service culture within the organization. Teamwork, open communication, and valuing the individual are just a few of the key performance standards that help us provide an exceptional work environment for our outstanding team. If you share our passion for serving others, then CCU is the place for you to build a rewarding career. In addition to the vast opportunities that exist within the organization, CCU also offers a competitive base salary and annual bonus plan along with an exceptional benefits package. With a strong emphasis on our team and dedication to excellent customer service, Corning Credit Union continues to be an employer of choice across the markets we serve. Role Summary: As a Member Service Representative I, you will build member relationships through quality service experiences, answer member questions in a knowledgeable, professional manner, and perform a variety of cash handling transactions.

Requirements

The desire to make serving others a career
Strong communication skills
Exceptional attention to detail
Confidence in promoting appropriate products and services
Ability to work effectively within a fast-paced environment
Technical aptitude and experience with Microsoft programs
Basic math skills
A high school diploma or GED is required
The ability to read and comprehend moderate to advanced instructions and correspondence
The ability to write moderate to advanced correspondence within professional etiquette standards
The ability to effectively present information in one-on-one and group situations
Ability to work in a repetitive motion for a lengthy period of time
Prolonged standing
Lifting requirement exceeds 15 pounds
Ability to work within a moderately loud, fast paced environment
Regular use of computer required
Specific vision abilities required by this position include close vision and the ability to adjust focus from close range to long range

Nice To Haves

Cash handling and customer service experience is preferred
An Associate degree or other form of secondary education is preferred, commensurate work experience will also be considered
Prior Teller or customer service experience is preferred but not required, as CCU will provide extensive training to the successful candidate

Responsibilities

Maintain appropriate knowledge of core systems and CCU’s products and services
Present and explain beneficial products to members and assist in meeting their financial needs
Utilize solid cash handling skills and procedural knowledge to effectively perform a variety of paying and receiving functions
Answer questions and resolve problems for members by leveraging effective listening and quality service skills
Perform file maintenance and account changes
Balance daily transactions, verify cash totals, and investigate and resolve out-of-balance conditions
Also assumes responsibility for other projects or duties as required or assigned