Member Service Representative

Communication Federal Credit Union•Tulsa, OK

35d

About The Position

As a Member Service Representative, you will deliver exceptional member experiences by providing prompt, efficient and courteous member service and process accurate teller transactions. You will cross-sell credit union products and services in alignment with members' financial needs and the strategic goals of the credit union. The MSR also serves as a front-line contact for most member dealings at the credit union. Working at CFCU means working alongside a diverse group of financial professionals to create exceptional member experiences. Our culture encourages trust, collaboration, and communication enabling employees to have a meaningful impact on our organization and in communities we serve. Communication Federal Credit Union is an equal opportunity employer. We value and strive to provide a diverse workplace free of discrimination. We do not engage in unlawful employment based on gender, gender identity, race, sex, sexual orientation, age, disability, religion, or national origin. We make every effort to provide an environment where every employee feels respected and valued.

Requirements

High school diploma or G.E.D.
Minimum 1 year of experience in financial institution or retail customer sales/service environment required.
Collaborative teammate with excellent intrapersonal and communication skills.
Great listener with strong desire to help people.
Ability to accurately process transactions and requests.
Thrive handling multiple tasks in fast paced, service-oriented environment.
Embrace new opportunities with strong initiative to accomplish tasks

Nice To Haves

Prior cash-handling experience preferred.

Responsibilities

Accurately process teller transactions, including deposits, withdrawals, and loan payments.
Serve as the front-line contact for, and build relationships with, Communication Federal Credit Union members.
Understand and cross-sell CFCU products and services.
Achieve individual and branch goals for member experience, transaction accuracy, and product cross-sells.