Member Service Representative

Communication Federal Credit Union•Broken Arrow, OK

41d

About The Position

Communication Federal Credit Union has proudly served its members for 80+ years and we've been ranked #1 Credit Union in Oklahoma by multiple sources during that time. We are committed to our local communities, providing financial education, and supporting local organizations. Our motto is "Connecting with you" and we believe connections are central to all that we do. Our commitment to community is a big part of who we are as a credit union and it is an important characteristic of our culture. Working at CFCU means working alongside a diverse group of financial professionals to create exceptional member experiences. Our culture encourages trust, collaboration, and communication enabling employees to have a meaningful impact on our organization and in communities we serve. As a Member Service Representative, you will deliver exceptional member experiences by providing prompt, efficient and courteous member service and process accurate teller transactions. You will cross-sell credit union products and services in alignment with members' financial needs and the strategic goals of the credit union. The MSR also serves as a front-line contact for most member dealings at the credit union. Our Ideal Candidate: Collaborative teammate with excellent intrapersonal and communication skills. Great listener with strong desire to help people. Ability to accurately process transactions and requests. Thrive handling multiple tasks in fast paced, service-oriented environment. Embrace new opportunities with strong initiative to accomplish tasks

Requirements

High school diploma or G.E.D.
Minimum 1 year of experience in financial institution or retail customer sales/service environment required.
Collaborative teammate with excellent intrapersonal and communication skills.
Great listener with strong desire to help people.
Ability to accurately process transactions and requests.
Thrive handling multiple tasks in fast paced, service-oriented environment.
Embrace new opportunities with strong initiative to accomplish tasks

Nice To Haves

Prior cash-handling experience preferred.

Responsibilities

Accurately process teller transactions, including deposits, withdrawals, and loan payments.
Serve as the front-line contact for, and build relationships with, Communication Federal Credit Union members.
Understand and cross-sell CFCU products and services.
Achieve individual and branch goals for member experience, transaction accuracy, and product cross-sells.