Member Service Representative (Full-Time) - Prosper

Navy Federal•Prosper, TX

8h•Onsite

About The Position

To provide members and prospective members the full range of financial products and services while demonstrating advanced job knowledge and service skills. The MSR III operates with minimal supervision, performs complex banking functions, and enhances member interactions by providing education on available service channels and engaging in financial discussions. Provide assistance/training to lower-level team members. This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Requirements

Advanced skill building effective relationships through rapport, trust, diplomacy, and tact
Advanced research, analytical, and problem-solving skills
Advanced skill working independently and in a team environment
Advanced skill maintaining composure in a high-production and changing environment
Advanced knowledge of deposit and loan products, services, and operational procedures
Advanced skill navigating multiple systems efficiently and adapt to evolving technologies
Advanced skill exercising sound judgment and make informed decisions
Advanced skill embracing and supporting change initiatives in a dynamic and continuously evolving environment
Advanced verbal and written communication skills to engage with members and colleagues

Nice To Haves

Significant experience in financial services, retail banking, or a credit union environment

Responsibilities

Counsel members on financial wellness, identifying opportunities to deepen relationships
Assist members with submitting consumer loan applications
Analyze, research, and resolve complex account discrepancies and member concerns
Identify and mitigate potential fraud or suspicious account activity
Initiate fee adjustments or service accommodations within defined authority limits
Inform and guide members on available service channels, emphasizing convenient self-service solutions to enhance their banking experience
Comply with all federal regulations and institutional policies related to financial services
Support operational efficiency by minimizing errors and adhering to quality control measures
Process complex transactions, including large cash withdrawals, loan payoffs, and certificate redemptions
Ensure accurate and compliant handling of cash, negotiable instruments, and transactions
May conduct external financial outreach, participating in local events and educational presentations
May serve as a branch specialist in an area such as IRAs, Financial Health Presentation Specialist, or mortgage
May assist with branch vault procedures, including opening, closing, and balancing
May serve as a Branch Office and/or ATM vault custodian
Perform other duties as assigned