Member Service Representative

Towne Family of Companies•Suffolk, VA

About The Position

TowneBank has a culture that: Has a commitment to exquisite service for our members that will lead to our ability to create a reasonable rate of return for our shareholders, a bright future for our dedicated bankers, and a leadership role for our bank in promoting the social, cultural, and economic well-being of our community. Embraces our hometown banking philosophy, where our family members, directors and employees are active volunteers, serving on numerous boards and donating their time and talents to local organizations.

Requirements

One year cash handling and customer service experience with a single employer and/or six months bank teller experience
Work experience using basic computer skills including Outlook, Excel, Word and other Microsoft applications.
Flexibility to learn and grow as new systems or processes emerge
Experience operating a cash register with ability to keep cash drawer in balance on a daily basis
Ability to accurately process monetary transactions in a timely fashion
Proven ability to provide excellent member service in person, on the phone, and by email
Ability to work as an integral team player
Punctuality and dependability are a must
Express or exchange ideas by means of the spoken word via email and verbally.
Exert up to 50 pounds of force occasionally, use your arms and legs, and sit most of the time.
Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
Not substantially exposed to adverse environmental conditions.

Nice To Haves

Experience using Bank software programs a plus.

Responsibilities

Handles monetary transactions for members and enters them in the Bank’s software programs and provides receipts
Follows the Bank’s security guidelines on a daily basis
Stays abreast of the Bank’s check cashing policies and procedures and federal laws to verify checks and cash, and examine documents for essential elements
Reviews member accounts in order to make appropriate decisions regarding the requested transaction
Accurately keeps cash drawer in balance on a daily basis
Promotes TowneBank and its products and services
Provides exquisite service to members in person, on the phone or by email
Displays a professional appearance and behavior
Handles other branch duties as assigned
Adheres to applicable federal laws, rules, and regulations including those relating to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA)
Other duties as assigned