Member Service Representative - Johnson City, NY

Visions Federal Credit Union • Johnson City, NY

8d • $18 - $22 • Onsite

About The Position

As a Member Service Representative, your focus is delivering exceptional service to our members while facilitating various transactions with precision and efficiency. Serving as a frontline representative of the organization, you uphold the highest standards of professionalism, focusing on creating a positive member centric experience. This role requires strong communication skills and attention to detail.

Requirements

• High school diploma with 1-3 years of related experience.
• Proficient in the Microsoft Office Suite programs.
• Proficient with standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, PCs, etc.
• Visions remains committed to the aspects of diversity and inclusion and will consider alternative education and experience.

Nice To Haves

• An associate degree preferred.
• Previous customer service or sales experience.

Responsibilities

• Prioritize member demands while providing impeccable member service by greeting members warmly, addressing inquiries and resolving concerns promptly and courteously.
• Guide members to specialized team members for further assistance or services as needed.
• Complete all assigned educational courses and tests, within required timeframes and passing scores to include product knowledge.
• Identify opportunities and recommend products and services to members, to align with their financial needs and aspirations.
• Conduct cash handling and transaction processing accurately, adhering to established procedures and regulatory guidelines.
• Verify member identification and authorization for transactions to safeguard against fraud and unauthorized access.
• Provide departmental back-up coverage as needed.
• Respond effectively to changing ideas, responsibilities, expectations, trends, strategies, and other processes.
• Demonstrate a commitment to diversity, equity, inclusion, and belonging through continuous development, modeling inclusive behaviors, and proactively managing bias.
• Perform other duties needed to help fulfil our mission, drive our strategy, and support our organization’s values.

Benefits

• Pension Plan
• 401k Plan with company match
• Excellent health benefits
• Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO)
• 10+ paid holidays per year
• Lifestyle Spending Account stipend for wellness, caregiving, or personal expenses such student loans and tuition reimbursement
• Employee recognition program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees