MSR AS (ATL) - 03/23

TEKsystems • Brookhaven, GA

2d • $20 - $20 • Hybrid

About The Position

Join a dynamic and structured contact center operation, providing exceptional customer service by responding to inquiries and requests from members around the clock. You will offer information on a wide range of products and services, perform transactions, and advise on suitable financial solutions to enhance the member experience.

Requirements

• Experience in customer service within a call center environment.
• Proficient in data entry and handling both inbound and outbound calls.
• Ability to adapt to multiple systems and ensure policy compliance.

Nice To Haves

• Experience in administrative, secretary/receptionist, banking/mortgage, or high-volume retail environments is a plus.

Responsibilities

• Respond to inquiries and requests from members and other individuals within a high-volume, schedule-driven contact center.
• Provide detailed information regarding products and services with active listening and adaptability.
• Perform transactions related to savings, checking, consumer loans, credit cards, IRAs, and other accounts.
• Advise members on additional products and services that may benefit them.
• Ensure optimal member experience and customer service through effective engagement methods.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed