Member Service Representative

Horizon Credit Union•Boise, ID

41m•$17 - $23

About The Position

YOUR PATH. OUR PURPOSE. At Horizon Credit Union, this is more than just a job. It's a place where you can grow, make a difference and feel connected to your work and community. We're committed to providing you with the tools and resources to build a fulfilling career with a good work-life balance. Join us to thrive, do your best work and help create positive change in your community. COMPENSATION Full-Time Non-Exempt $17.25- $23.29/hourly This figure shown represents the minimum and maximum of the range for this role. Individual offers are made dependent upon a candidate’s experience, education and skill level. BENEFITS Our goal is that you feel successful, supported, and balanced in all aspects of your life! To assist with this we offer: Medical, Dental & Vision Insurance for full-time and reduced full-time employees and their families Telemedicine for part-time employees Paid Group Life and Disability Insurance Employee Assistance Program Tuition Reimbursement Program 401K Retirement Savings Employer 401K Retirement Contributions & Matching upon eligibility Discretionary Annual Incentive Bonus based on eligibility criteria Paid Time Off per Full Calendar Year: 10 hours of PTO per month (prorated for reduced full-time and part-time) Paid Birthday Holiday Paid Wellness Days Up to 24 hours of Paid Volunteer Time annually 11 Paid Holidays And More! ABOUT HORIZON CREDIT UNION Founded in Spokane, Washington in 1947, we built our foundation on community outreach and meaningful connections with our members and neighbors. Over the years, we’ve expanded across Washington, Idaho, Montana and eastern Oregon. We are equally proud that as we have grown, our commitment to our communities and members has remained strong and steadfast along the way. Let Horizon Credit Union help you reach your goals. Apply now to start your journey. The statements in this job description are intended to describe the essential functions and minimum qualifications for this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required.

Requirements

High school diploma or general education degree (GED); six months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

Process member transactions while creating a positive member experience
Consistently balance checks and cash drawer
Receive consumer loans, home loans, and other payments, and ensure accuracy when posting to the computer
Add basic accounts including certificates of deposit, money markets and share accounts to an existing membership
Post IRA and HSA contributions and withdrawals as needed to serve members
Promote, explain, issue, and cross-sell other credit union services such as electronic services, debit and credit cards, and new deposit and loan accounts
Referrals to our partners in our Mortgage Department and Horizon Retirement and Investment (HRI)
Maintain an up-to-date and comprehensive knowledge of all credit union products and services that are handled or promoted by tellers
Maintain an up-to-date and comprehensive knowledge of all related policies, procedures, and rules and regulations, including robbery procedures

Benefits

Medical, Dental & Vision Insurance for full-time and reduced full-time employees and their families
Telemedicine for part-time employees
Paid Group Life and Disability Insurance
Employee Assistance Program
Tuition Reimbursement Program
401K Retirement Savings
Employer 401K Retirement Contributions & Matching upon eligibility
Discretionary Annual Incentive Bonus based on eligibility criteria
Paid Time Off per Full Calendar Year:
10 hours of PTO per month (prorated for reduced full-time and part-time)
Paid Birthday Holiday
Paid Wellness Days
Up to 24 hours of Paid Volunteer Time annually
11 Paid Holidays
And More!