Member Service Representative (part-time)- Western YMCA Family Location

YMCA of Delaware•Newark, DE

3d•$15•Onsite

About The Position

Our Promise: Ensure every youth and teen we serve is on a pathway to success Improve the health and wellbeing of every individual and family we serve Unite communities and inspire service to others Benefits & Perks: 12% Employer-Funded Retirement Plan upon meeting eligibility Learning and development workshops Career advancement opportunities Staff Discounts on Programs & Services and more! Rate of pay: $15.00. Final compensation is based on factors such as skills, qualifications, and experience.

Requirements

Strong interpersonal and communication skills to serve a diverse community.
High School Diploma or equivalent experience and or education.
Must be able to communicate well, have good human relation skills, and have a general knowledge of office routines.
Must be able to stand for periods of time, give prospective members tours throughout the facility, answer telephones, and typing member information into the computer.
Ability to relate effectively to diverse groups of people from all social and economic.
segments of the community.
Previous customer service, sales, or related experience.
Basic knowledge of computers.

Nice To Haves

Multi-Lingual

Responsibilities

Provide an excellent customer service experience to members and prospects.
Contribute to team effort by accomplishing related results as needed.
Manage effectively large amounts of incoming calls.
Engage members to help build sustainable relationships of trust through open and interactive communication.
Interact with customers in person, telephone, or email in order to provide information about membership, programs and services in a manner that is prompt, warm and friendly.
Address membership complaints and comments providing appropriate solutions and follow-up to ensure resolution and member satisfaction.
Other tasks as assigned.