Member Service Representative

HR Consulting Solutions • Paducah, KY

8d • Onsite

About The Position

River Valley AgCredit, a member-owned financial cooperative, is looking for a dependable and detail-oriented Member Service Representative to join their friendly and fast-paced team in Paducah, KY . This is more than just a support role, it’s a chance to be part of a trusted organization that’s been serving the agricultural community for over a century. As the Member Service Representative, you’ll play a key role in keeping the branch running smoothly. You’ll handle clerical tasks, loan administration support, member relations, and more, all with precision and a customer-first mindset. You'll also be responsible for retiring Association stock.

Requirements

• High school diploma or GED
• At least 2 years of experience in an office or clerical setting
• Comfortable using standard office technology and computer systems
• Ability to read, write, and communicate clearly and effectively with both staff and the public
• Must have the ability to read documents from many sources.
• Must be able to communicate audibly in and with staff, customers, and the general public.

Nice To Haves

• Strong planning and organizational skills
• Excellent written and verbal communication
• Sound judgment and decision-making
• Adaptability to change
• Initiative and follow-through
• A calm, professional demeanor—even under pressure
• A positive attitude and team-first mentality

Responsibilities

• Deliver top-notch customer service by greeting members warmly and responding to inquiries with accuracy, efficiency, and a smile
• Perform daily branch operations to keep everything running smoothly, including handling mail, managing files, and maintaining office supplies
• Support loan officers with timely and accurate loan servicing tasks, including processing payments, preparing loan documents, and maintaining records
• Coordinate branch activities such as meetings, training sessions, and community outreach efforts
• Assist with accounting and reporting by generating routine financial and operational reports, and ensuring data accuracy
• Manage records confidentially and with a high level of attention to detail
• Help new members navigate paperwork and onboarding, serving as a trusted point of contact
• Maintain compliance with internal policies and regulatory standards, including IT security, privacy requirements, and standards of conduct
• Lend a hand where it’s needed - this team thrives on collaboration, and you’ll be part of the support system that makes it all happen
• Represent the organization professionally, projecting a positive image to members, partners, and the community

Benefits

• Competitive Compensation
• Generous PTO (Vacation and Sick Time)
• 12 Paid Holidays
• Medical, Dental, and Vision Insurance
• 401K Retirement Benefits (3% automatic contribution plus up to 6% match; 9% total)
• Company Provided Life Insurance
• Disability Coverage
• Relocation Assistance Available, If Applicable

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED