Member Service Representative

Alabama One Credit Union • Gordo, AL

18d

About The Position

The Member Service Representative will serve as a front-line ambassador for the Credit Union. The MSR will ensure excellent member service in branches by conducting transactions, opening accounts, providing information and resources, and resolving issues for members.

Requirements

• High school diploma or GED and at least one year of relevant work experience.
• Must be able to effectively communicate verbally and in writing.
• Successful candidates will be engaging and committed to providing excellent member service.
• Must be able to become and remain knowledgeable about the great products and services offered by Alabama ONE.

Responsibilities

• Conducts financial transactions for members as a fully functional member of the branch/teller TEAM.
• Performs a variety of account services including but not limited to opening new accounts, issuing debit cards, opening CDs/IRAs, and routine account maintenance.
• Serves as an information point and provides guidance to members on the array of products and services provided by Alabama ONE.
• Resolves questions and routes members to appropriate areas/departments when additional guidance is warranted.
• Ensures appropriate records are maintained and required reports are prepared/submitted.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees