Member Service Representative

Dixie Power • St. George, UT

28d • Onsite

About The Position

Dixie Power is seeking a highly motivated, talented, and experienced individual to fill the Member Services Representative position in our Saint George office. Please complete the application on our website at www.dixiepower.com . The position closes at 4:00 pm on Friday, February 6, 2026 POSITION SUMMARY: Member Service Representatives provide enthusiastic, consistent, accurate, and timely information and services to all new and existing members. This includes effectively communicating all aspects or inquiries about the Cooperative, including knowledge of activities performed in the following departments: billing, metering, collections, engineering, marketing/sales, construction, operations, administration, external, capital credits, and warehouse. They have a sound, working knowledge of policy systems and cooperative policies, ensuring the forward movement toward the vision and strategic plan of the Cooperative.

Requirements

• High school diploma or equivalent required.
• Must be willing to work a flexible schedule that could include travel to other area offices.
• Must possess excellent conflict resolution skills and mathematical aptitude.
• Ability to interact effectively with people of diverse cultures, education, and backgrounds to ensure customer satisfaction is met.
• Excellent phone skills along with other oral and written communication skills.
• Self-starter, independent worker with a positive attitude and enthusiasm, and team player.
• Strong skills in Microsoft Office Products and software applications, with the ability to operate in a technological, fast-paced
• Ability to work under stress and meet deadlines.
• Use discretion and maintain confidentiality.

Nice To Haves

• Additional education or at least one year of customer service experience is preferred.

Responsibilities

• Performs as a "one-stop" source for resolving all member inquiries, including but not limited to requests from current or prospective members who want to establish or terminate electric service, billing, and meter reading, adjustments, consumption, and usage, tax exemption, energy conservation, credit and collections, assistance programs, payment arrangements, payment programs, capital credits, budget billing, sales of products and energy wise programs, back up to the team and other departments, etc. to ensure team/corporate goals are met.
• Reconciles inquiries in a courteous, efficient, and professional manner, both orally and in writing, with answers that are consistent, accurate, and within established time standards.
• Performs as liaison to billing, accounting, metering, engineering, marketing/sales, construction, operations, administration, and warehouse departments.
• Investigate and explain relevant facts to affected department(s) to resolve situations that arise.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED