Member Service Representative - DAHLC - Supplemental

Mayo Clinic • Rochester, MN

36d • Onsite

About The Position

The Member Service Coordinator interacts with a variety of individuals via
telephone, electronic media and in person. This is a high volume fast paced
service environment. Responsible for responding to customer inquiries, managing
member records, actively promoting DAHLC and Mayo Clinic Healthy Living
services, scheduling appointments, patient registration, customer
check-in/check-out, payment transactions, desk functions, and supporting
pre/during/post customer needs. Actively serves as a direct contact or resource
to customers. Support the DAHLC multi-line telephone operation and service
desks. Knowledgeable of services and programs offered at the Healthy Living
Center (HLC) and promoting Healthy Living philosophy. Creates Mayo Clinic Access
cards (MCIAC) for eligible non- Mayo customers of the HLC. Responsible for
maintaining building safety and security, solving problems and responding to
immediate operational issues as they arise. Identifies and analyzes problems and
recommends changes to improve work unit effectiveness. Responds to all
emergencies within the center with an AED device and applies proper water safety
response protocol for pool emergencies. Exercise sound judgment, during
stressful situations and takes appropriate action.

Responsibilities

• Responding to customer inquiries
• Managing member records
• Actively promoting DAHLC and Mayo Clinic Healthy Living services
• Scheduling appointments
• Patient registration
• Customer check-in/check-out
• Payment transactions
• Desk functions
• Supporting pre/during/post customer needs
• Supporting the DAHLC multi-line telephone operation and service desks
• Creating Mayo Clinic Access cards (MCIAC) for eligible non- Mayo customers of the HLC
• Maintaining building safety and security
• Solving problems and responding to immediate operational issues as they arise
• Identifying and analyzing problems and recommends changes to improve work unit effectiveness
• Responding to all emergencies within the center with an AED device and applies proper water safety response protocol for pool emergencies

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed