Member Service Representative

Service 1st Federal Credit Union • West Chillisquaque Township, PA

3d

About The Position

A Member Service Representative's primary responsibility is to assist members in meeting routine financial goals while exceeding their expectation for service. To accomplish this, Member Service Representatives are responsible for performing routine account transactions, cross-selling various products and services in order to fulfill the member's financial needs and researching and resolving member account questions and concerns.

Requirements

• One year to three years of similar or related experience in customer service, cash handling, sales, banking or financial services.
• Requires a high school education or GED.
• Requires well developed interpersonal skills for communicating with members.
• Requires the ability to operate a computer and basic mathematical skills (adding, subtracting, multiplying and dividing).

Responsibilities

• Receives and processes member's financial transactions.
• Cross-sells various deposit, loan and convenience services appropriate to each individual member.
• Uses problem solving skills to research member account questions and concerns.
• Performs other daily, weekly and monthly routine tasks.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED