Member Service Representative - Early Afternoon

Excel Fitness•Pantego, TX

13d•$11•Onsite

About The Position

We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 100+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 100 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here! In fact, most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager (responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations! But it all starts at the front desk – where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness. See for yourself! What are you waiting for? APPLY TODAY!

Requirements

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
People with positive mental attitudes excel here!
Customer service background preferred.
Punctuality and reliability is a must.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required.
Must be 18 years of age or older.
Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occasionally lift up to 50 lbs.
Will occasionally encounter commercial cleaning products during shift.
All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates.
We’ve always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19.
We offer a touch-less check in for our members and promote keeping a safe distance between all.

Responsibilities

Provide an exceptional customer service experience by filling in for available shifts when needed.
Responsibilities include: Be on call to assist with shift coverage, as needed Check members into the system.
Take prospective members on tours then assist them with the new account sign-up process
Facilitate needed updates to member’s accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Detailed cleaning in all areas of the facility.