Member Service Representative - Upper Darby Branch

Sun East Federal Credit Union • Upper Darby, PA

1d • Onsite

About The Position

Sun East Federal Credit Union of Aston, PA is seeking a Member Service Representative to join our team. Are you a positive "people person" who has a strong work ethic and shares in the credit union philosophy of "people helping people"? Are you interested in starting a career with a stable and respected financial institution which offers opportunities for professional growth and advancement? Are you someone who likes to provide exceptional customer service to members? If so, please read on!
This sales and customer service position earns a competitive wage, depending on experience. We also offer a robust benefits package including medical, dental, vision, a flexible spending account (FSA), a 401(k) plan with company match, life insurance, an interest rate reduction on loans, and employee discounts on things such as movie tickets, theme park tickets and discounted tickets to local events. If this sounds like the sales, customer service and member focused opportunity in the financial industry that you've been looking for, apply now!
ABOUT SUN EAST FEDERAL CREDIT UNION
Headquartered in Aston, PA, Sun East was chartered in 1949 as the result of Sun Oil Company employees banding together to assist each other with their financial needs. From these humble beginnings, we have grown to serve the financial needs of more than 50,400 members throughout Delaware, Pennsylvania, and New Jersey. As a credit union, we are a cooperative financial institution, owned and operated by its members. The basis of our philosophy is "people helping people."
"Together, we will be our members' heroes, by providing outstanding customer service to our members and build relationships that create lasting legacies, one person at a time." In order, to hire and retain employees who will make this mission their own, we offer competitive pay, a comprehensive benefits package, and a rewarding work environment with opportunities for career development.
Responsibilities
As a Member Service Representative, you will provide exceptional customer service to our members; by promoting credit union products and services to improve our members' financial well-being. You always take the time to establish a rapport and listen carefully so that you are sure to recommend and cross-sell the absolute best products and services to meet their needs.
You also open and close accounts, answer questions, solve problems, update member information, and process loan applications. Additionally, you step into the teller line to process banking transactions accurately and efficiently while maintaining a balanced cash drawer, while working hard to achieve individual and team sales goals by keeping up to date on all credit union products and services. You are passionate about the value that credit unions offer and enthusiastically promote our services to members, through heroic customer service.

Requirements

• High school diploma or equivalent
• 3 years of prior sales, customer service, or related experience
• Proficiency in basic math and computer skills
• Customer service skills
• Sales ability
• Ability to transition between multiple roles
• Please be advised that credit, criminal, employment, and education background checks are conducted on potential candidates.
• A post-offer, pre-employment drug test is also conducted.

Nice To Haves

• Previous financial industry experience is preferred
• Bilingual skills a plus

Responsibilities

• provide exceptional customer service to our members
• promoting credit union products and services to improve our members' financial well-being
• recommend and cross-sell the absolute best products and services to meet their needs
• open and close accounts
• answer questions
• solve problems
• update member information
• process loan applications
• step into the teller line to process banking transactions accurately and efficiently while maintaining a balanced cash drawer
• achieve individual and team sales goals by keeping up to date on all credit union products and services
• enthusiastically promote our services to members, through heroic customer service

Benefits

• medical
• dental
• vision
• a flexible spending account (FSA)
• a 401(k) plan with company match
• life insurance
• an interest rate reduction on loans
• employee discounts on things such as movie tickets, theme park tickets and discounted tickets to local events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees