Member Service Representative

First Commerce Credit Union•Tallahassee, FL

41d

About The Position

If you're someone who enjoys making a real difference in people's lives - brightening their day, empowering their financial journey, and delivering service that truly stands out - this is the role for you. At First Commerce Credit Union, we're not just about banking - we're about building lifelong relationships. As a Member Service Representative, you'll be the trusted partner our members rely on for guidance, support, and solutions tailored to their needs. You'll be the go-to expert for a wide range of financial services - from opening accounts and recommending products to assisting with digital banking and performing teller transactions. You'll help members navigate their financial goals, respond to inquiries with care and efficiency, and ensure every interaction reflects our commitment to remarkable service.

Requirements

A high school diploma or equivalent.
At least 18 months of teller experience at a bank or credit union (or 12 months teller + 6 months customer service).
A positive, "can-do" attitude and a passion for helping others.
Strong communication, time management, and organizational skills.
Professionalism and a commitment to excellence.
Comfort with office technology and financial systems.

Responsibilities

Opening deposit accounts and recommending products that fit member needs.
Performing teller duties including deposits, withdrawals, and balancing.
Assisting with account maintenance, debit card services, wire transfers, and more.
Supporting members with online banking, safe deposit access, and financial tools.
Notarizing documents, providing loan payoff quotes, and helping with direct deposits.
Driving sales through service excellence and meeting referral goals.