MEMBER SERVICE REPRESENTATIVE

BUTLER COUNTY FAMILY YOUNG MENS CHRISTIAN AS • Cranberry, PA

6d

About The Position

The Member Service Representative is responsible for delivering excellent service to all members, guests and program participants. This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility.

Requirements

• Minimum age of 18.
• High School diploma or equivalent.
• Excellent interpersonal and problem-solving skills.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• ALL POSITIONS REQUIRE THE FOLLOWING CLEARANCES FOR EMPLOYMENT PRIOR TO THE DATE OF HIRE. CLEARANCES ARE ACCEPTED WITHIN 2 YEARS OF THE HIRE DATE.
• PA CRIMINAL RECORD CHECK
• PA CHILD ABUSE HISTROY CERTIFICATION
• FBI (DHS) FINGERPRINTING HISTORY CLEARANCE
• ALL APPLICANTS MUST HAVE A VALID EMAIL ADDRESS AND VOICEMAIL MUST BE SET UP IN ORDER TO COMPLETE ONBOARDING PROCESSES

Responsibilities

• Provide excellent service to members, guests and program participants; contributing to member retention and recruitment.
• Build relationships with members; help members connect with one another and to the YMCA.
• Provide tours to prospective members and sell memberships.
• Handle and resolve membership concerns and inform supervisor of unusual situations or unresolved issues.
• Responsible for processing new members/program memberships. Ability to answer questions about the organization and provide accurate information in a positive and professional manner.
• Monitor visitor access by scanning membership cards, issuing one-day passes and controlling unauthorized entry.
• Receive payments for services and products according to type of membership and YMCA policies and procedures.
• Perform other clerical duties as needed, such as filing, photocopying, collating and maintaining adequate supplies.
• Respect and cooperate with co-workers and be able to accept constructive criticism.
• Follow YMCA policies and procedures, including those related to medical and disciplinary situations, child abuse prevention and emergency procedures.
• Perform other duties as assigned.

Benefits

• Free Y Membership
• Discounted Y Programs

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED