Member Service Representative - Pinetop Branch

Pima Federal Credit Union•Pinetop-Lakeside, AZ

About The Position

Pima Federal Credit Union of Tucson, AZ is looking to hire a full-time Member Service Representative . Do you have a strong work ethic, a positive outlook, and share in the credit union philosophy of "people helping people"? Do you have financial industry experience and are interested in starting a career with a stable, growing, and respected financial institution that offers opportunities for professional growth and advancement ? Do you love finding the best solutions for your members and want do so in a culture of teamwork and integrity ? If so, please read on! MEMBER SERVICE REPRESENTATIVE POSITION Our Member Service Representatives are enthusiastic about providing exceptional customer service to our members. This position has a universal role in our branches, working seamlessly to assist our members' needs from start to finish. Our Member Service Representatives promote financial products and services to improve our members' well-being, they always take the time to establish rapport with members and listen carefully so that the absolute best financial products and services can be recommended to meet our members' needs. Our Member Service Representatives are the face of our credit union and the reason our members love banking with us! This position processes teller transactions, opens and closes accounts, solves problems, updates member information, conducts loan application interviews, processes loan applications, funds loans, and presents loan disclosures . This role also steps into the teller line to process banking transactions accurately and efficiently while maintaining a balanced cash drawer. Member Service Representatives are expected to achieve individual and team sales goals and keep up-to-date on all credit union products and services. Being passionate about the value that credit unions offer is critical to this role so that you can enthusiastically promote our financial services to members.

Requirements

High school diploma or equivalent
One year of current financial institution experience as Teller or Member Service Representative OR two years of current sales, retail, or customer service experience with cash handling responsibilities
Intermediate-level proficiency with computers and software applications, including Microsoft Office, Word, and Excel
Exceptional customer service skills
Ability to offer solutions that meet our members' needs
Flexibility to travel to other branches on occasion
Are you looking to build on your financial industry experience?
Would you be comfortable with transitioning between multiple roles in a branch environment?
Do you have excellent communication skills?
Are you detail-oriented?
Are you honest and trustworthy?

Nice To Haves

Working knowledge of Symitar (Episys) is preferred.
Bilingual English/Spanish skills are also preferred.

Responsibilities

processes teller transactions
opens and closes accounts
solves problems
updates member information
conducts loan application interviews
processes loan applications
funds loans
presents loan disclosures
steps into the teller line to process banking transactions accurately and efficiently while maintaining a balanced cash drawer
achieve individual and team sales goals
keep up-to-date on all credit union products and services
enthusiastically promote our financial services to members

Benefits

Insurance: Medical, dental, and vision - each benefit has a generous contribution from the credit union
100% company-paid life insurance, short-term disability, long-term disability, and employee assistance program (EAP)
Access to other products such as two flexible spending account ( FSA ) options, critical illness insurance, accident coverage, and buy-up options on life insurance
Retirement: 401(k) plan with company match
100% company-funded pension plan
Generous paid time off policies, including 11 paid holidays
Tuition Reimbursement
Access to on-demand pay and one-on-one financial planning
An award-winning wellness program
Access to an on-site car repair service
employee appreciation events
paid volunteer time
a healthy work-life balance