Member Service Representative – Milwaukee Area (Hybrid)

Dental Associates Ltd•Wauwatosa, WI

49d•Hybrid

About The Position

The Care-Plus Member Service Representative is responsible for the accurate and timely explanation of insurance products and supports administrative needs of individual and group CarePlus insurance plans.

Requirements

Minimum of a high school or equivalent
2 + years of dental, collection, insurance, healthcare or similarly fast-paced, customer-focused environment is preferred
Excellent communication skills (verbal/written) and ability to positively resolve conflict
Strong mathematical stills and ability to accurately work with finances
Technologically savvy, ability to work with several computer applications simultaneously
Applicants will be required to obtain WI Accident and Health license

Responsibilities

Manage all aspects of member insurance plans from account management and registration of new member accounts, claims, EOBs, pre-authorizations to resolving discrepancies for Individual and Group policies
Answer phone calls from external and internal customers to answer questions and provide assistance on benefit coverage questions, plan provisions, exclusions and limitations
Manage all financial aspects of accounts. Collect premium payments, bank downloads, and balancing of daily deposits
Complete daily, weekly, monthly reports as assigned
State of Wisconsin Accident & Health intermediary license must be obtained within six months of hire

Benefits

Medical Insurance with optional Health Savings Account through Associated Bank
Dental: Diagnostic and Preventive covered at 100%, Basic and Restorative (immediate family)
Vision Insurance
Life Insurance
401k
Company paid short term disability
Paid Time Off
Paid Holidays
FSA
Critical Illness
Hospital Indemnity
Plus opportunities for pay increases and bonuses