Member Service Representative - Bilingual Preferred

Village Care•New York, NY

2d•Hybrid

About The Position

Member Service Representative VillageCareMAX 112 Charles Street, New York, NY 10014 Hybrid - Must reside in NY, NJ or CT VillageCare is looking for a self-motivated Member Services Representative responsible for handling all calls that come through our call center. The MSR serves as the main point of communication for assisting members in accessing services, solving problems and communicating with other members of the Interdisciplinary Care Team. VillageCare offers a wide range of at-home and community-based services, as well as managed long-term care options that seek to match each individual's needs to help them attain and maintain the greatest level of independent living possible. We are committed to superior outcomes in quality health care.

Requirements

3+ years of experience in a related healthcare call center or service environment.
High school diploma required
Must reside in NY, NJ or CT

Nice To Haves

Associates degree strongly preferred.
Bilingual preferred.

Responsibilities

Handling incoming telephone calls and answering questions for members and providers
Assisting members in accessing all necessary covered and non-covered services in conjunction with plan of care.
Data entry for authorizations under the direction of the Care Management Supervisor.
Arrange appointments with physicians and other health care provider services.
Assist members in selection of participating providers that will help them improve the quality and outcomes of care.