Member Service Representative

Communication Federal Credit Union•Oklahoma City, OK

41d

About The Position

As a Member Service Representative, you will deliver exceptional member experiences by providing prompt, efficient and courteous member service and process accurate teller transactions. You will cross-sell credit union products and services in alignment with members' financial needs and the strategic goals of the credit union. The MSR also serves as a front-line contact for most member dealings at the credit union. Our Ideal Candidate: Collaborative teammate with excellent intrapersonal and communication skills. Great listener with strong desire to help people. Ability to accurately process transactions and requests. Thrive handling multiple tasks in fast paced, service-oriented environment. Embrace new opportunities with strong initiative to accomplish tasks

Requirements

High school diploma or GED required.
Minimum 1 year experience in a financial institution or retail customer sales/service environment required.

Nice To Haves

Prior cash-handling experience preferred.

Responsibilities

Accurately process teller transactions, including deposits, withdrawals, and loan payments.
Serve as the front-line contact for, and build relationships with, Communication Federal Credit Union members.
Understand and cross-sell CFCU products and services.
Achieve individual and branch goals for member experience, transaction accuracy, and product cross-sells.