Member Service Representative

YMCA Buffalo Niagara • NY

82d

About The Position

YMCA Buffalo Niagara is looking for talented individuals with a passion for the YMCA mission and cause, an understanding of YMCA programs and services, and whose everyday priorities are a reflection of the core YMCA values of caring, honesty, respect, and responsibility. Provides outstanding service to all members, guests, and program participants at the Independent Health Family YMCA. Responds to member and guest needs, promotes membership and program sales, and maintains the cleanliness and organization of the lobby area.

Requirements

• High school diploma or equivalent required; some college coursework preferred.
• Previous customer service experience is highly desirable.
• Strong interpersonal and communication skills.
• Proficiency with computers and basic office software; familiarity with membership management systems is a plus.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Commitment to providing exceptional service and promoting the YMCA’s mission and values.

Responsibilities

• Greet members, guests, and program participants in a friendly and professional manner.
• Provide accurate information about YMCA programs, services, schedules, and membership options.
• Address member inquiries, concerns, and feedback promptly and effectively.
• Assist prospective members with tours, membership sign-ups, and orientations.
• Promote membership benefits and programs to encourage participation and retention.
• Follow up with new members to ensure a positive onboarding experience.
• Process membership applications, program registrations, and payments accurately.
• Maintain up-to-date and accurate records in the membership database.
• Generate and distribute membership cards and other materials as needed.
• Maintain facility control by scanning member key tags, maintaining sign-in sheets and issuing equipment and/or keys.
• Monitor the lobby and other public areas to ensure a clean, safe, and welcoming environment.
• Enforce YMCA policies and guidelines consistently and respectfully.
• Respond to emergencies and assist with safety protocols as required.
• Work closely with other staff and departments to ensure seamless operations and member satisfaction.
• Attend staff meetings and training sessions to stay informed and enhance skills.
• Support YMCA events and activities as needed.
• Perform other duties as assigned.

Benefits

• Complimentary YMCA Buffalo Niagara Family Membership
• Discounted program fees
• Outstanding work environment
• Eligible to enroll and contribute to the Y Retirement Fund’s 403B plan
• 12% employer paid Y Retirement contribution after eligibility requirements are met
• Paid sick leave
• Leadership development opportunities
• Training and career advancement

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED