Member Service Representative

Municipal Credit Union • Elmont, NY

432d • $33,280 - $50,627

About The Position

The Member Service Representative (MSR) at Municipal Credit Union is responsible for providing exceptional service to members by assisting with account openings, maintenance, loan applications, and teller transactions. The role emphasizes driving new memberships and additional product offerings while ensuring compliance with regulations and internal policies. The MSR plays a crucial role in enhancing the financial well-being of members through personalized service and effective communication.

Requirements

• High School diploma
• Minimum two years of prior banking or customer service/sales experience
• Excellent member service skills
• Excellent interpersonal, oral and written communication skills
• Ability to manage deadlines and priorities and set deadlines.
• Strong organizational, problem solving, and multitasking skills including prioritizing, scheduling, time management and meeting deadlines.

Nice To Haves

• Experience in time management
• Ability to analyze and resolve situations independently
• Comfortable working in complex, competitive, and rapidly changing environment.

Responsibilities

• Ensure excellent member service; every member, every transaction, every time.
• Conduct member interviews to uncover the needs of members to better help improve their overall financial situation.
• Process the opening and overall onboarding of new members.
• Perform account maintenance, changes, servicing, etc. on existing accounts.
• Ensure proper documentation and signatures are obtained for all member interactions to stay in compliance with rules and regulations as well as MCU policy and procedures.
• Process loan applications, collecting all necessary documentation and adhering to underwriting requirements to prepare for loan booking.
• Ensure fully complete loan applications for those loans that will be underwritten by centralized underwriting; ensure all data is properly documented the first time for the most efficient experience.
• Cross-sell additional products and services to best fit member need(s).
• Effectively manage new account and loan pipeline with proper follow-up for members in order to close effectively and efficiently.
• Meet / exceed sales goals for all key metrics of branch growth including but not exclusively new members, new checking accounts, and new loan bookings.
• Assist branch team members in driving referrals for new accounts and loans.
• May perform outbound calls including service lists, lead lists, referral follow-up, etc. in order to meet / exceed sales and service goals.
• May be assigned online loan applications to complete; follow up with the members and ensure an effective and efficient closing.
• Maintain comprehensive knowledge of MCU products and services.
• Maintain comprehensive knowledge of credit union policies and procedures as well as applicable rules and regulations and how they apply to MCUs eBranch environment.
• Back up teller line as needed.
• Assist in management of lobby member flow to ensure members move through the branch environment in the most efficient and effective manner.
• Adhere to all regulatory compliance training inclusive of BSA/AML/OFAC and overall BSA/AML/OFAC compliance.
• Perform other duties as required.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 10,001+ employees