Member Service Representative

Planet Fitness Jefferson City-posted about 1 year ago
Full-time • Entry Level
Jefferson City, MO
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The Member Services Representative at Planet Fitness plays a crucial role in creating a positive experience for members and guests by delivering exceptional customer service. This position is designed for individuals who are passionate about fitness and helping others, and it offers opportunities for personal and professional growth within the company.

  • Greet members, prospective members, and guests, providing exceptional customer service.
  • Handle all front desk related activities including answering phones and assisting callers with various questions.
  • Check members into the system and facilitate new member sign-ups.
  • Take prospective members on tours of the facility.
  • Facilitate needed updates to members' accounts.
  • Respond to member questions and concerns in a timely and professional manner, escalating to the Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact positively and professionally with members and co-workers.
  • Strong listening skills with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
  • Complimentary Black Card Membership
  • Company Facilitated Training
  • Advancement Opportunities
  • Rewards and Recognition Programs
  • Potential of up to three raises per year
  • Great career advancement opportunities
  • Insurance benefits for full time staff
  • 401k benefits based upon eligibility
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