Member Service Representative

Advia Credit Union • Battle Creek, MI

375d • $39,166 - $39,166

About The Position

The Member Service Representative role at Advia Credit Union focuses on providing exceptional service to members while building lasting relationships. This position involves assisting members with their financial needs, answering inquiries, and recommending suitable products and services. The role emphasizes proactive engagement with members, including outbound calls to ensure they are aware of the benefits offered by the credit union.

Requirements

• Strong communication skills.
• Cash handling and customer service experience preferred.
• Critical-thinking skills.
• Willingness to learn and appreciate coaching for professional growth.
• Team-centered mentality.

Nice To Haves

• Bilingual proficiency, especially in Spanish, is preferred but not mandatory.

Responsibilities

• Provide outstanding service to members and build impactful relationships.
• Answer member inquiries and service their accounts.
• Utilize active listening to uncover member needs and recommend appropriate products and services.
• Engage in outbound calls to connect with members who may not visit the branch regularly.
• Maintain accuracy, confidentiality, and efficiency in all interactions with members.

Benefits

• 401k
• Paid Holidays
• Paid Time Off
• Paid Volunteer Hours
• Advia Sponsored Wellness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed
• Number of Employees: 10,001+ employees