Member Service Representative (Teller) - 25 Hours/Week
About The Position
Our Member Service Representative (MSR) is the ultimate multi-tasker, experience-maker and arguably one of the most important roles at the credit union. If you possess a love for people and a flare for precision - this role is for you! In other words, the MSR is one of our most critical member experience touchpoints; they are the face of the organization and first contact for members. MSRs provide superior service and an awesome experience to all members, offering a full range of products and services through meaningful conversations. Join us at Prospera Credit Union and become part of a team that is passionately committed to providing personal, tailored financial guidance to each of our members. At Prospera Credit Union, people aren't just numbers or transactions, and you won't be treated that way either.
Requirements
- High School Diploma or GED required
- A passion for helping people and being part of an awesome team
- Excellent verbal communication skills
- Strong attention to detail
- Customer Service experience
- Ability to hear, assimilate and solve problems quickly, using a member service approach
Responsibilities
- Providing professional, friendly and personalized member service during each interaction.
- Act as the face of the organization and one of the first points of contact for our members
- Accurately processing a variety of financial transactions (deposits, withdrawals, advances, loan payments, etc.).
- Creating conversations with members to help identify their needs
- Providing information and education about various products and services
- Making appropriate referrals, suggestions and referrals to other team members who specialize in different areas such as loans, investments, mortgages, etc.
Benefits
- Generous PTO - Enjoy great paid time off benefits to support work-life balance!
- High 401(k) Matching - Dollar-for-dollar matching up to 5% of contributions to build your retirement savings!
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
