Member Service Representative or Senior - Parker, CO

About the position

The primary purpose of this position is to provide superior member service; driving member satisfaction and retention by helping members take full advantage of Ent's full range of products and services. This is accomplished through accurate and professional member transactions, enhanced member awareness of existing products and services, and timely product or service referrals. Additionally responsible to understand and comply with credit union policies and procedures, as well as financial regulations to include BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau). The Member Service Representative must excel in service, quality communication, product knowledge, and accuracy while meeting all service, performance and safety standards.

Responsibilities

• Providing quality member service through accurate and professional face to face member transactions to include new member account creation, account file and card file maintenance, and basic Service Center Control Manual procedures.
• Accountable for meeting member needs through maintaining a strong knowledge of products and services available to members, regularly providing referrals to such products and services in all areas including, but not limited to lending, investments, electronic banking, wealth management, and business banking.
• Responsible for complying with safety and service standards defined in the Credit Union's Policies and Procedures documents, as well as financial regulations to include, but not limited to, BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau).
• Responsible for meeting job training requirements.
• Responsible for maintaining a cash drawer following procedures defined in the Credit Union's Cash Control Policy.
• Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Requirements

• High School Diploma/G.E.D. or Equivalent.
• 6+ months of customer service and cash handling experience, required.
• Sales experience preferred.
• 1+ years' customer service, sales, or other related experience required for Member Service Representative Senior.
• 1+ years' financial institution experience required for Member Service Representative Senior.
• 6+ months of cash handling required for Member Service Representative Senior.

Nice-to-haves

• Member Relationship, Customer Service and New Account, or equivalent training.
• Enthusiastic attitude regarding helping our community.
• Strong emphasis on member service and offering appropriate cross-sell / upsell opportunities to the member.
• Proficient in basic math (addition, subtraction, multiplication, and division).
• Comfortable handling physical money with a high level of accuracy with members directly.
• Exposure to Microsoft Outlook and web based transactional systems to complete day to day member requests.
• Able to use 10-Key by touch is preferred.

Benefits

• Hourly range for Member Service Representative: $19.52 – $21.55.
• Hourly range for Member Service Representative Senior: $22.63 - $25.00.
• Eligible for a monthly incentive plan.
• Eligible for a bilingual (Spanish) stipend.