Member Service Representative (MSR)-II

Ignite Credit Union • Coldwater, MI

73d

About The Position

Are you ready to take the next step in your career with a company that values innovation, integrity, and community? At BlueOx Credit Union, a division of Ignite Credit Union, we’re more than just a financial institution—we’re a team dedicated to making a meaningful impact in the lives of our members and the communities we serve. We’re looking for passionate, driven individuals who are excited to grow with us and help ignite financial success for all. If you're looking for a workplace that champions professional development, collaboration, and a people-first approach, we want to hear from you!

Requirements

• Prior financial institution experience.
• Proven success in a sales environment.

Responsibilities

• Assist members and potential members with loan requests and new accounts.
• Process account transactions and resolve problems.
• Provide expertise concerning more complex credit union services such as IRAs, specialized and business accounts, Certificate of Deposits, and other member needs.
• Open all types of Credit Union accounts.
• Provide clerical and administrative support needed to process and close member loans.
• Provide excellent Member Service in accordance with expectations set forth by Management.
• Strive to meet or exceed assigned goals.
• Assist members with opening and closing accounts, answer questions about products and services, and resolve problems.
• Assist other MSRs with technical problems and questions relating to complicated products and regulations.
• Receive and prepare quality, complete, member loan applications.
• Manage follow-ups and focus on processing approved loans to a high closing ratio in accordance with production goals.
• Cross-sell other loan opportunities, loan protection, and other services such as checking, money market accounts, CDs, etc.
• Attain or exceed loan production goals monthly.
• Self-educate on products and services offered by the Credit Union and utilize that knowledge to make appropriate product recommendations to members.
• Receive and process customer financial transactions, including deposits, withdrawals, and loan payments.
• Ensure appropriate records are maintained and required reports are prepared.
• Back up MSR I's on the Teller line as required.
• Balance cash drawer and checks received.
• Perform various miscellaneous duties including outbound calling, answering the telephone, scanning, and updating member records.

Benefits

• Bi-weekly 401(k) Match and Profit Sharing
• Education reimbursement
• Up to $600 in wellness reimbursement annually – fitness equipment, gym membership, massages, etc.
• Full Medical, Dental, Vision, and Prescription Insurance coverage
• Health Savings Account with bi-weekly Employer Contributions
• Employer Paid Life Insurance
• Employer-paid Short and Long Term Disability coverage
• Pet Insurance
• Health Advocacy Support
• Generous Paid Time Off
• 12 Paid Holidays
• Employee Assistance Programs
• Monthly commissions and incentives
• Employee Appreciation Events
• Community Volunteering Opportunities
• Performance and Discretionary Bonuses
• Employee Discount Program for travel, shopping, restaurants, etc.

What This Job Offers

• Job Type: Full-time