Member Service Representative (MSR)-I

Jackson Community Federal Credit Union C/o Blueox Credit Union-posted 7 months ago
$16 - $18/Yr
Full-time
Jackson, MI
Credit Intermediation and Related Activities
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Are you ready to take the next step in your career with a company that values innovation, integrity, and community? At BlueOx Credit Union, a division of Ignite Credit Union, we're more than just a financial institution-we're a team dedicated to making a meaningful impact in the lives of our members and the communities we serve. We're looking for passionate, driven individuals who are excited to grow with us and help ignite financial success for all. If you're looking for a workplace that champions professional development, collaboration, and a people-first approach, we want to hear from you!

  • Assist members with their financial transactions, involving paying and receiving cash and other negotiable instruments.
  • Acknowledge and greet all members immediately upon entering the branch.
  • Maintain a balanced cash drawer and correct errors as they arise.
  • Recommend other products and services to our members with a heavy focus on electronic services that can enable our members to self-serve.
  • Process normal day-to-day teller transactions for members at the teller line.
  • Answer questions about products and services and resolve problems within their ability to do so.
  • Always maintain an adequate cash drawer; this includes buying and selling currency from the vault as necessary through proper channels.
  • Identify cross-sell opportunities and cross-sell credit union products, services, promotions, and credit union initiatives that support credit union growth and sustainability.
  • Answer member inquiries and refer members to the proper service area for issues that cannot be resolved or met at the teller line.
  • Safeguard member information with the highest level of confidentiality of all information obtained.
  • Perform miscellaneous tasks including but not limited to scanning, computer input, updating member records, mail payments, night deposit, and outbound calls.
  • Bi-weekly 401(k) Match and Profit Sharing
  • Education reimbursement
  • Up to $600 in wellness reimbursement annually - fitness equipment, gym membership, massages, etc.
  • Full Medical, Dental, Vision, and Prescription Insurance coverage
  • Health Savings Account with bi-weekly Employer Contributions
  • Employer Paid Life Insurance
  • Employer-paid Short and Long Term Disability coverage
  • Pet Insurance
  • Health Advocacy Support
  • Generous Paid Time Off
  • 12 Paid Holidays
  • Employee Assistance Programs
  • Monthly commissions and incentives
  • Employee Appreciation Events
  • Community Volunteering Opportunities
  • Performance and Discretionary Bonuses
  • Employee Discount Program for travel, shopping, restaurants, etc.
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