Member Service Representative- Middletown Location

YMCA • Middletown, DE

86d • $15 - $20

About The Position

The YMCA of Delaware is committed to ensuring every youth and teen we serve is on a pathway to success, improving the health and wellbeing of every individual and family we serve, and uniting communities while inspiring service to others. We are looking for a dedicated individual to provide excellent customer service and support to our members and prospects.

Requirements

• Strong interpersonal and communication skills to serve a diverse community.
• High School Diploma or equivalent experience and/or education.
• Ability to communicate well and possess good human relation skills.
• General knowledge of office routines.
• Ability to stand for periods of time and give prospective members tours throughout the facility.
• Ability to answer telephones and type member information into the computer.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Previous customer service, sales, or related experience.
• Basic knowledge of computers.

Nice To Haves

• Multi-Lingual

Responsibilities

• Provide an excellent customer service experience to members and prospects.
• Contribute to team effort by accomplishing related results as needed.
• Manage effectively large amounts of incoming calls.
• Engage members to help build sustainable relationships of trust through open and interactive communication.
• Interact with customers in person, telephone, or email to provide information about membership, programs, and services in a prompt, warm, and friendly manner.
• Address membership complaints and comments, providing appropriate solutions and follow-up to ensure resolution and member satisfaction.
• Perform other tasks as assigned.

Benefits

• 12% Employer-Funded Retirement Plan upon meeting eligibility
• Learning and development workshops
• Career advancement opportunities
• Staff Discounts on Programs & Services and more!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Social Assistance
• Education Level: High school or GED