MSR Level 2

ALLIANCE SAFETY COUNCIL•Nederland, TX

45d

About The Position

Member Service Representative supports the Member Services Department in both the Computer Based Training (CBT) labs and the Member Services front window by providing support in assisting participants/clients with training and support on products offered by the organization.

Requirements

This job requires knowledge and understanding of English grammar and basic computer skills.
High school education or equivalent required including 4 + years experience in the area of member service.
Must be competent in all functions of the Alliance Safety Council computer programs and databases.
Must be dependable, able to communicate well with others, and act in a professional manner while under stress periods of time.
The employee must be able to stand for extended periods of time, be able to regularly walk, climb, balance, stoop and kneel and must occasionally lift and/or move up to 25 pounds.
Monday Saturday, days and times vary depending on office schedule.
Occasionally one Saturday a quarter for training and development is required.
Overtime may be required.

Nice To Haves

Bilingual in Spanish a plus.

Responsibilities

Be on time and at the assigned post every workday at assigned starting time.
Turn on and log onto the database and email. Email must be checked twice daily for updates and changes.
Check-in students according to Front Desk Policy (CS-FD-002).
Monitor Sterling queue and pass or fail the student's SSV as needed.
Answer phones in a professional and efficient manner before the 3rd ring. If necessary, say, Alliance Safety Council, please hold, finish the student you are checking in and then complete the call. If the issue appears to be one that will take more than 1 or 2 minutes to solve, take a number and return the call in a TIMELY fashion.
Assist member companies with issues involving registration or employee training.
Set up companies in the database when necessary.
Process student payments and refunds.
Process Alliance Safety Council outgoing mail as assigned.
Batch money, when cash is received.
Assist the CBT Lab as necessary.
Clean work areas daily.
Troubleshoot IT issues.
The individual closing the front (staying until 4:00 p.m.) is responsible for ensuring that both the side and vending doors are locked before they leave.
Perform other duties as may be assigned.