Member Service Representative III - JBLM Main Branch
About The Position
Founded in 1954 as the Fort Lewis Federal Credit Union, ACU has a proud history of serving civilian federal employees, military personnel, and their families. Today, we welcome civilians and armed forces members across the Northwest. Our mission remains to provide a valuable alternative to commercial banks, guided by our core values of dedication, service, and integrity. If you're passionate about making a difference and eager to grow with us, come work at ACU and help shape the future of our community!! ACU is on the hunt for a dynamic and driven Member Service Representative III (MSRIII) to join our exceptional team. So, if you're ready to make a real impact on people's lives, keep reading, because this could be the start of something extraordinary…
Requirements
- High school diploma or equivalent
- One to two years of financial institution experience
Nice To Haves
- One to two years of financial institution experience – bonus points if you’ve handled loans and new accounts!
- Quick and accurate computer skills
- Friendly and great with people
- Problem-solving skills
- Good at writing and talking
- Motivated and organized
Responsibilities
- Help credit union members with transactions in a friendly way
- Handle savings, loans, checks, and more
- Review loan applications and advise members of loan policies and rate information
- Share your excitement for our products and services with members
- Assist members with unauthorized use of ATM/Visa debit cards; Issue, reissue, or hot card ATM cards/Visa Debit cards
- Be knowledgeable and conversant with all account information
- Be a team player and learn new things in meetings and training sessions
Benefits
- Generous PTO (Paid Time Off)
- 11 Paid holidays
- Paid Bereavement Leave
- Paid Jury Duty leave
- Training and advancement opportunities
- 401k with match up to 6%
- Mortgage discounts
- Paid volunteering at ACU sponsored events
- Bonus opportunities
- Company paid long term disability and life insurance
- Full Medical, Vision and Dental benefits
- Annual employee event for all staff and their families
- Employee Assistant Program (EAP)
- Free wire transfers
- And more!
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
101-250 employees
