Member Service Representative III - Spanaway Branch
About The Position
ACU is looking for a driven Member Service Representative III (MSRIII) to join our exceptional team with the hopes of having one plus years of FI with new accounts and loan experience. So if you're ready to make a real impact on people's lives, keep reading, because this could be the start of something extraordinary… What You'll Do: Help credit union members with transactions in a friendly way Handle savings, loans, checks, and more Review loan applications and advise members of loan policies and rate information Share your excitement for our products and services with members Assist members with unauthorized use of ATM/Visa debit cards; Issue, reissue, or hot card ATM cards/Visa Debit cards Be knowledgeable and conversant with all account information Be a team player and learn new things in meetings and training sessions Branch Hours Monday - Friday: 9:00 am - 5:30 pm Saturday: 10:00 am- 2 pm What We Offer: Generous PTO (Paid Time Off) 11 Paid holidays Paid Bereavement Leave Paid Jury Duty leave Training and advancement opportunities 401k with match up to 6% Mortgage discounts Paid volunteering at ACU sponsored events Bonus opportunities Company paid long term disability and life insurance Full Medical, Vision and Dental benefits Annual employee event for all staff and their families Employee Assistant Program (EAP) Free wire transfers And more! The pay range: $20.05 - $32.85. Our compensation structure is designed to accommodate candidates with diverse levels of expertise and experience, offering opportunities for growth over time. An applicant with the minimum six months of financial institution experience (to include new accounts and loans) The target hiring range for this role is $20.05-$25.66. What You Need: High school diploma or equivalent One to two years of financial institution experience Must be bondable and pass a background and credit check Must be able to obtain a Badge to get on JBLM What You'll Bring: One to two years of financial institution experience – bonus points if you’ve handled loans and new accounts! Quick and accurate computer skills Friendly and great with people Problem-solving skills Good at writing and talking Motivated and organized Grow With Us: We'll help you grow with awesome training programs: Teller Essentials – get those basics down! Product Fitness – unleash your selling powers! MSR Advance Program – master member service! Lending Boot Camp – conquer loan applications! BAI training courses – become a banking champ! Ready to begin your next journey? Apply now for the MSRIII position. ACU is an Equal Opportunity and Affirmative Action Disability/Veteran employer. As an Equal Opportunity Employer, we hire and retain the best-qualified people without regard to marital status, race, religion, color, national origin, disability, age, or any other characteristic protected by law. Principals only. Recruiters, please don't contact this job poster. Do not contact us with unsolicited services or offers.
Requirements
- High school diploma or equivalent
- One to two years of financial institution experience
- Must be bondable and pass a background and credit check
- Must be able to obtain a Badge to get on JBLM
Nice To Haves
- One to two years of financial institution experience – bonus points if you’ve handled loans and new accounts!
- Quick and accurate computer skills
- Friendly and great with people
- Problem-solving skills
- Good at writing and talking
- Motivated and organized
Responsibilities
- Help credit union members with transactions in a friendly way
- Handle savings, loans, checks, and more
- Review loan applications and advise members of loan policies and rate information
- Share your excitement for our products and services with members
- Assist members with unauthorized use of ATM/Visa debit cards
- Issue, reissue, or hot card ATM cards/Visa Debit cards
- Be knowledgeable and conversant with all account information
- Be a team player and learn new things in meetings and training sessions
Benefits
- Generous PTO (Paid Time Off)
- 11 Paid holidays
- Paid Bereavement Leave
- Paid Jury Duty leave
- Training and advancement opportunities
- 401k with match up to 6%
- Mortgage discounts
- Paid volunteering at ACU sponsored events
- Bonus opportunities
- Company paid long term disability and life insurance
- Full Medical, Vision and Dental benefits
- Annual employee event for all staff and their families
- Employee Assistant Program (EAP)
- Free wire transfers
- And more!
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
