Member Service Representative III (Pine Log Rd, Aiken, SC)

Srp Federal Credit Union • Aiken, SC

244d • $20 - $25

About The Position

The position involves representing the Credit Union professionally and courteously to members and potential members. The individual will act as a primary source of product information for member and staff inquiries, ensuring full compliance with all SRP Credit Union policies, procedures, guidelines, and service standards, including but not limited to the Bank Secrecy Act, the Patriot Act, and OFAC Policies. Responsibilities include offering Credit Union products and services, promoting these services using a member benefit-based approach, and gathering necessary information to complete memberships, business memberships, deposit and loan accounts/applications and maintenance. The role also involves communicating loan decisions, disbursing completed loans, providing accurate documentation, offering Notary Services, and meeting or exceeding sales and service goals set by management. Additionally, the position requires assisting members with fraud, discrepancies, or any questions pertaining to their accounts, performing basic teller transactions, and exercising assigned approval authority in certain situations.

Requirements

• Associates degree or better.
• Ability to work with a team and/or independently.
• Organized and able to multi-task.
• Technical/computer skills/experience.
• Self-motivated with professional verbal and written communication skills.
• Authentic people skills (friendly, approachable).
• Detail and goal-oriented.
• Ability to work in a fast-paced environment.
• Strong relationship skills and active listening.
• Adaptable with problem-solving skills.

Responsibilities

• Represents the Credit Union professionally and courteously to members and potential members.
• Acts as a primary source of product information for member and staff inquiries.
• Fully complies with all SRP Credit Union policies, procedures, guidelines, and service standards.
• Responsible for offering Credit Union products and services.
• Promotes Credit Union services using a member benefit-based approach.
• Gathers necessary information to complete memberships, business memberships, deposit and loan accounts/applications and maintenance.
• Communicates loan decisions, both approvals and denials, to loan applicants.
• Disburses completed loans to members.
• Provides accurate and complete documentation required for each account and loan.
• Provides Notary Services for members.
• Successfully meets or exceeds sales and service goals set by management.
• Assists members with fraud, discrepancies or any questions pertaining to their accounts.
• Performs basic teller transactions.
• Exercises assigned approval authority in certain situations.
• May be assigned other tasks by management.

Benefits

• Pre-employment background checks required.
• Job offers contingent on successfully completing all pre-employment background screenings.
• Hiring range: Min: $20.51 - Mid: $25.94.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Associate degree