MSR II

Naveo Credit Union•Somerville, MA

2h•$18 - $21

About The Position

We are seeking a proactive and driven full-time Member Service Representative II to connect our members and the Credit Union by providing excellent service in a professional, efficient, and friendly manner.

Requirements

Bachelor's degree preferred, but not required.
One (1) or more years of customer service and banking experience.
Ability to problem solve, analyze information, and demonstrate professionalism.
Excellent organizational skills and ability to work independently and with a team.
Effective time management skills. Ability to exercise good judgment and ability to prioritize multiple demands.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Knowledge of Microsoft Office and Outlook.
Availability to work 38+ hours per week including Saturdays (8:15am – 1:15pm).

Nice To Haves

Demonstrated comfort level with technology such as mobile services and online banking services is a plus.
Portuguese-speaking, bilingual, or multilingual is a plus.
Experience on COCC Insight a plus.

Responsibilities

Provide outstanding service through active listening, time management, and verbal and written communication.
Process member transactions and requests including but not limited to deposits, withdrawals, loan payments, check cashing, wire transfer initiation, foreign currency, account and loan inquiries, etc.
Verify and update member profiles to ensure accuracy of contact information.
Update and maintain account roles, account titling, mailing, and documentation, as requested by the member.
Issue, order, and assist with iBanking and mobile application, ATM and debit cards, checks, telephone banking, and other services.
Balance teller drawer, ATM, vault, Coinstream, cash recyclers, and other branch services.
Assist with the opening and closing of the branch.
Maintain knowledge of the organization, our products and services, and industry trends.
Refer and cross-sell Credit Union products and services as outlined in our Sales Program to meet the needs of our current and potential members.
Facilitate account openings including by not limited checking, savings, certificates of deposit, and individual retirement plans and accounts while providing personalized assistance to our members throughout the process.
Process personal loans from application to closing, guiding members throughout the process to ensure efficiency and accurate documentation and information.
Demonstrate community involvement by representing the Credit Union while working at local events.
Attend training sessions and department meetings as needed.
Comply with all state and federal regulations.
Float between branches to support the business and scheduling needs of the Credit Union.
Perform additional duties as assigned.
Responsible for ensuring regulatory compliance with all banking regulations within area of responsibility.