Member Service Representative II

Hawaiiusa Federal Credit Union • Kihei, HI

112d • $20 - $20

About The Position

The Member Service Representative II engages with members to provide exceptional member experience, processes transactions accurately, maintains records, and balances daily transactions in accordance with established policies and procedures. In addition to that, this role would also be responsible for developing and growing relationships through proactive sales behaviors. The Member Service Representative (MSR) II effectively balances responsibilities between processing operational transactions and also supporting the platform by opening accounts and loans.

Requirements

• High School Diploma or GED required
• 1-3 years of previous related experience preferred
• Notary Public
• Effective written and verbal communication skills
• Strong organization and planning skills; ability to prioritize effectively
• Ability to work both independently and cohesively with others, fosters team environment
• Ability to stand for long periods of time

Responsibilities

• Promotion of Credit Union Values: represent the credit union's values and mission in daily interactions, contributing to a positive organizational culture
• Process member transactions efficiently and accurately in accordance with established policies and procedures
• Knowledgeable in all tools, products, and services to provide answers and assistance to Members' questions or concerns
• Proactively utilizes sales techniques to develop existing or new Member relationships, often while processing transactions
• Understands the role in sales growth and meets branch-assigned and individual goals
• Builds, develops, and expands Member relationships through needs-based assessments to identify and recommend deposit, credit, and lending solutions to help Members achieve their financial goals
• Processes new memberships, additional share accounts, savings services, loan requests, and loan fundings as requested by the Member
• Recommends alternative channels such as online, mobile, and digital solutions
• Support Branch Operations: assist the branch with daily operational tasks
• Seek opportunities to promote the organization and engage in the communities we serve in volunteer service hours
• Remain current on the HawaiiUSA practices, policies, and procedures
• Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties
• Problem Resolution: address and resolve member concerns and discrepancies in transactions with empathy, referring complex issues to senior employee when necessary
• Ensures confidentiality of all Member and credit union information
• Team Collaboration: work collaboratively with other team members to meet daily operational goals and provide consistent member service
• Effective Communication: Communicate clearly and effectively, ensuring members understand their transactions and services offered
• Additional job functions: Performs other duties as assigned

Benefits

• The expected pay range for Member Service Representative II is $20.07 - $20.60 per hour
• 100% coverage of employees' single medical, drug, vision, and dental monthly health insurance premiums
• Paid volunteer time
• Pay it forward program
• Matching charitable donations up to $250 per year per employee
• Tuition assistance for higher education
• Paid Time Off and 11 Paid Holidays
• 401(k) with 3% Employer Contribution
• Health insurance
• Vision insurance
• Dental insurance
• Prescription drug insurance
• Tuition reimbursement
• Life insurance
• Flexible spending account
• Disability insurance
• Health savings account
• Opportunities for advancement
• Employee assistance program
• Referral program
• Retirement plan
• Employee discount
• Paid training
• Professional development assistance
• AD&D insurance
• Volunteer time off
• Credit union membership
• Paid orientation
• and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED