Member Service Representative II - Float (Deptford)

First Harvest Credit Union•Deptford, NJ

1d•$21

About The Position

The MSR II is responsible for delivering exceptional service to members by assisting with their financial needs, promoting credit union products and services, and ensuring member satisfaction. This role involves processing transactions, opening accounts, providing information on loan products and the ability to input applications and disburse loans. The MSRII also helps members manage their accounts, resolve any issues, and ensure compliance with regulatory requirements. As a Float MSR II, the ability to travel to all branches within our Branch Network on a daily basis as needed and work well in team environments. Key Responsibilities Adheres the FHCU Service Standards as established. Conducts basic and complex transactions in a professional, courteous manner, including but not limited to: deposits, transfers, withdrawals, payments, wire transfer paperwork, stop payments, payroll set up, opening/closing accounts, and all other financial and non-financial transactions for members. Engages members in dialogue to obtain information regarding their financial needs and recommends the appropriate product or service based on those needs. Meets established individual and group sales goals by using various sales techniques. Responds to member inquiries regarding the operation of accounts, access to services, and assists members in making the most effective usage of service offerings. Performs duties with limited supervision and resolves issues within the scope of authority assigned. Executes loan applications and disbursements. Makes outbound calls to members regarding outstanding loan approvals, various credit union products and services. Attends offsite events to increase membership within our Select Employer Groups. Participates in available credit union self-development education programs and required compliance courses through self-study and the credit union's training department. Represents the credit union at various community events and assists the manager with business development duties when necessary. Performs other duties or special projects as assigned.

Requirements

High School Diploma or GED required
Minimum of 6 months experience working as a MSR I, or related position in a financial institution
Knowledge of general banking regulations and credit union policies and procedures
Proficient with Microsoft Office Suite, Outlook and using the Internet
Excellent communication and interpersonal skills
Excellent customer service skills
Professional appearance and demeanor
Ability to work with limited supervision and exercise judgement
Basic knowledge of sales techniques
Available to travel to other branches when required
Minimum of 2 years' experience in financial services with a strong background in lending, sales, and member service.
Strong knowledge of consumer lending, regulatory requirements and loan processing.
Proven ability to drive sales while maintaining exceptional member service standards and operational efficiencies.
Strong problem solving and decision-making abilities to address member concerns and operational challenges effectively.
Knowledge of credit union products, services and compliance regulations.

Nice To Haves

Associate's degree preferred
Prior sales experience, preferred
DNA core system experience is a plus but not required

Responsibilities

Adheres the FHCU Service Standards as established.
Conducts basic and complex transactions in a professional, courteous manner, including but not limited to: deposits, transfers, withdrawals, payments, wire transfer paperwork, stop payments, payroll set up, opening/closing accounts, and all other financial and non-financial transactions for members.
Engages members in dialogue to obtain information regarding their financial needs and recommends the appropriate product or service based on those needs.
Meets established individual and group sales goals by using various sales techniques.
Responds to member inquiries regarding the operation of accounts, access to services, and assists members in making the most effective usage of service offerings.
Performs duties with limited supervision and resolves issues within the scope of authority assigned.
Executes loan applications and disbursements.
Makes outbound calls to members regarding outstanding loan approvals, various credit union products and services.
Attends offsite events to increase membership within our Select Employer Groups.
Participates in available credit union self-development education programs and required compliance courses through self-study and the credit union's training department.
Represents the credit union at various community events and assists the manager with business development duties when necessary.
Performs other duties or special projects as assigned.

Benefits

Health, Dental, and Vision Insurance
Company Paid Short Term (STD) & Long Term Disability (LTD)
Company Paid Employee Basic Term Life Insurance
Voluntary Term Life Insurance for Spouse & Child(ren)
Critical Illness, Accident, and Hospital Indemnity Insurance
Health Care Flexible Spending Account (FSA)/ Health Savings Account (HAS): Pre-taxed funds available to pay for some health-related expenses
Tuition Reimbursement
Employee Discount on Loans, Travel, Tickets, and More!
401k Match of up to 5% + A Free Annual Retirement Planning Session
11 Paid Company Holidays
Up to 8 paid hours for community volunteerism
Full time employees accrue 40 hours of sick, 10 days of PTO, & 1 personal holiday annually.
PTO increases to 15 days after the 1st completed year!