Member Service Representative I
About The Position
As an InFirst team member, you will embody these guiding principles in our Mission and Vision Statement in every aspect of your position. Mission Statement - Empowering members to achieve financial success. Vision Statement - As a trusted financial partner for all generations, we are committed to delivering a secure member-centered experience that supports you and your family in achieving your financial goals throughout all life milestones. The Full-Time Member Service Representative assists members and potential members with their financial needs, opens new accounts, processes account transactions, resolves problems, and provides assistance and information regarding products and services. Performs a broad range of branch and teller activities in person and/or via phone, mail, email, fax, and online services. Provides such member services as responding to inquiries concerning account activity on both deposit and loan accounts, debit and credit cards, membership, ordering checks, corrections, etc. Cross-offers credit union products and services. Responds to questions and provides information upon request from members (internal and external). Processes requests/transactions, as appropriate. Assist members and potential members in understanding and utilizing credit union products and services.
Requirements
- A high school education or GED is required
- Six months to two years of similar or related experience in member service, operation, and/or lending
Nice To Haves
- Previous sales, teller, and/or member service experience preferred
Responsibilities
- Assists members and potential members with their financial needs
- Opens new accounts
- Processes account transactions
- Resolves problems
- Provides assistance and information regarding products and services
- Performs a broad range of branch and teller activities in person and/or via phone, mail, email, fax, and online services
- Provides such member services as responding to inquiries concerning account activity on both deposit and loan accounts, debit and credit cards, membership, ordering checks, corrections, etc
- Cross-offers credit union products and services
- Responds to questions and provides information upon request from members (internal and external)
- Processes requests/transactions, as appropriate
- Assist members and potential members in understanding and utilizing credit union products and services
Benefits
- An attractive compensation package includes base pay, 401(k), federal holidays, financial wellness, and tuition reimbursement
- Candidates considered for employment must pass a credit, background, references, and bonding check
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
