Member Service Representative I

Appalachian Community Federal Credit Union•Johnson City, TN

3d•Onsite

About The Position

Member Service Representative Location: Johnson City, TN Skills Required: Attention to detail Team player Coachable Dependable Proficient computer skills BASIC DUTIES AND RESPONSIBILITIES The duties and responsibilities listed neither limit specific duties of any particular position nor limit the ability of managers and supervisors to assign, direct and control the work of Team Members within their supervisory capacity. Adhere to Appalachian Community Federal Credit Union (ACFCU) member service standards for all interactions (ACT ): A lways put the member first; C all the member by name; T hank the member Adhere to ACFCU Core Values at all times: Kindness, Integrity, and Ownership Greet and welcome members and visitors to the credit union in a professional and courteous manner Represent the credit union to members in a courteous and professional manner and provide prompt, efficient, and accurate service via various communication channels Perform general teller duties (deposits, withdrawals, other transactions, etc.) accurately Handle requests from members for transfers of shares to loan payments, share withdrawals, check requests, certificate of deposit transactions, line of credit advances, and any other requests received from members Balance cash drawer and perform teller cash recycler duties Provide information in‐person, by email and by telephone for general and specific service‐related information concerning credit union products or policies providing professional, prompt, efficient, and accurate service and information Respond to members’ requests, problems, and complaints, resolving issues, and/or directing them to the appropriate person for specific information and assistance Service certain products and services via telephone (online/mobile banking, debit cards) Ability to provide Product and Service Referrals using our benefit statements of Save Time, Save Money, Make Money, Offer Convenience and Peace of Mind Explain disclosures to members and prospective members Assist members in balancing their accounts, proper completion of forms when required based on member request (EFT, Stop Payment, etc.) Process file maintenance requests such as: Person Profile Updates, Account Updates, Debit Card orders Serve as vault teller for the credit union, to include, verifying cash received, filling teller cash orders, maintaining vault security, and balancing vault cash nightly Maintain a thorough knowledge of policies and procedures, rules and regulations and trends in the credit union industry, with particular attention to the Bank Secrecy Act, Patriot Act, and with robbery procedures Handle all communication to the member in the 2/2/2 process Must be able to travel and work at other Credit Union branches as needed Other duties as assigned

Requirements

Attention to detail
Team player
Coachable
Dependable
Proficient computer skills

Responsibilities

Adhere to Appalachian Community Federal Credit Union (ACFCU) member service standards for all interactions (ACT ): A lways put the member first; C all the member by name; T hank the member
Adhere to ACFCU Core Values at all times: Kindness, Integrity, and Ownership
Greet and welcome members and visitors to the credit union in a professional and courteous manner
Represent the credit union to members in a courteous and professional manner and provide prompt, efficient, and accurate service via various communication channels
Perform general teller duties (deposits, withdrawals, other transactions, etc.) accurately
Handle requests from members for transfers of shares to loan payments, share withdrawals, check requests, certificate of deposit transactions, line of credit advances, and any other requests received from members
Balance cash drawer and perform teller cash recycler duties
Provide information in‐person, by email and by telephone for general and specific service-related information concerning credit union products or policies providing professional, prompt, efficient, and accurate service and information
Respond to members’ requests, problems, and complaints, resolving issues, and/or directing them to the appropriate person for specific information and assistance
Service certain products and services via telephone (online/mobile banking, debit cards)
Ability to provide Product and Service Referrals using our benefit statements of Save Time, Save Money, Make Money, Offer Convenience and Peace of Mind
Explain disclosures to members and prospective members
Assist members in balancing their accounts, proper completion of forms when required based on member request (EFT, Stop Payment, etc.)
Process file maintenance requests such as: Person Profile Updates, Account Updates, Debit Card orders
Serve as vault teller for the credit union, to include, verifying cash received, filling teller cash orders, maintaining vault security, and balancing vault cash nightly
Maintain a thorough knowledge of policies and procedures, rules and regulations and trends in the credit union industry, with particular attention to the Bank Secrecy Act, Patriot Act, and with robbery procedures
Handle all communication to the member in the 2/2/2 process
Must be able to travel and work at other Credit Union branches as needed
Other duties as assigned