Member Service Representative (MSR) I

Ignite Credit Union•Coldwater, MI

About The Position

Are you ready to take the next step in your career with a company that values innovation, integrity, and community? At BlueOx Credit Union, a division of Ignite Credit Union, we’re more than just a financial institution—we’re a team dedicated to making a meaningful impact in the lives of our members and the communities we serve. We’re looking for passionate, driven individuals who are excited to grow with us and help ignite financial success for all. If you're looking for a workplace that champions professional development, collaboration, and a people-first approach, we want to hear from you! We are looking for a friendly, detail-oriented Member Service Representative I (MSR I) to join our branch team. This role is focused on delivering prompt, accurate, and welcoming service to members by processing financial transactions, answering questions, and identifying opportunities to connect members with additional products and services—especially digital and self-service solutions. As an MSR I, you will be a key part of creating a positive member experience by greeting members immediately, maintaining transaction accuracy, and supporting the Credit Union’s growth through relationship-building and referrals. At BlueOx Credit Union, a division of Ignite Credit Union, you'll find more than just a job—you'll discover a career where your contributions are valued, your growth is supported, and your impact is felt. Join a dynamic team committed to fostering financial well-being and building stronger communities. If you’re looking for a role where you can thrive professionally while making a difference, Ignite your future with us today! BlueOx Credit Union, a division of Ignite Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, height, weight, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other status or characteristic protected by applicable federal, state and local laws.

Requirements

High school diploma or GED required.
At least 12 months of experience in customer service and cash handling is preferred.
Strong interpersonal and communication skills.
Excellent attention to detail and commitment to accuracy.
Comfort using computers, phones, calculators, and office equipment.
Ability to work in a fast-paced environment and make sound decisions.
Ability to stand and walk for extended periods and lift up to 25 pounds

Responsibilities

Process daily teller transactions, including deposits, withdrawals, and payments.
Maintain a balanced cash drawer and correct discrepancies as they arise.
Buy and sell cash from the vault following established procedures.
Answer member questions and resolve routine issues at the teller line
Identify opportunities to recommend credit union products, services, and promotions.
Focus on electronic and digital services that help members self-serve.
Refer members to appropriate team members for more complex needs
Respond to member inquiries with professionalism, discretion, and confidentiality.
Perform operational tasks such as scanning documents, updating member records, processing mail payments, making night deposits, and making outbound calls.
Maintain a professional, welcoming branch environment.
Perform other duties as assigned to support branch operations
Providing prompt, friendly, and accurate service to every member.
Immediately acknowledging and assisting members upon entry to the branch.
Maintaining accuracy and minimizing transaction errors.
Actively promoting products and services that meet member needs.
Adhering to all credit union policies, procedures, and confidentiality standards

Benefits

Bi-weekly 401(k) Match and Profit Sharing
Education reimbursement
Up to $600 in wellness reimbursement annually – fitness equipment, gym membership, massages, etc.
Full Medical, Dental, Vision, and Prescription Insurance coverage
Health Savings Account with bi-weekly Employer Contributions
Employer Paid Life Insurance
Employer-paid Short and Long Term Disability coverage
Pet Insurance
Health Advocacy Support
Generous Paid Time Off
12 Paid Holidays
Employee Assistance Programs
Monthly commissions and incentives
Employee Appreciation Events
Community Volunteering Opportunities
Performance and Discretionary Bonuses
Employee Discount Program for travel, shopping, restaurants, etc.
… and more